Dovetail Software Blogs

"SOA means a change in thinking not only among IT professionals, but among line of business executives and professionals as well. That systems are there to serve them, not the other way around. And they have the power and capability to make adaptations in those systems, easily, whenever they need to be made. And leaders of the organization need to recognize and support this new interaction between people and systems (and that’s going to take a long time)."

Daryl Plummer of Gartner "began by pointing out that the conversation around SOA and related technologies has changed from technical details to business details. Dynamic BPM, he says, is becoming a requirement not an option as the frequency of change is increasing while the amount of change (the amplitude) is also increasing. If we don’t keep up we get lots of chaos, more expensive governance as we react, business agility becomes harder and decision making becomes increasingly 'seat of the pants.' Overall this drives up IT and opportunity cost. Gartner likes to say that it is more important to build systems to change not to last."

"The clear path that most are taking is to build the services, and then layer in the SOA governance technology without a clear understanding of what they will do with those services. There is typically no architectural notion of how to place volatility into a domain to facilitate agility. SOA governance, at the end of the day, is good infrastructure for SOA (behavior and technology). SOA governance should be more of a best practice than anything else, and a small part of a more holistic solution. No single technology will allow you to win the game here, trust me."

"SOA governance is about organization, about clearly defined roles, processes, and policies. It's about knowing what you have and how it's being used. It's about shaping behavior to insure compliance with architectural guidelines -- and ultimately with business objectives -- at every stage in the service life cycle. Technology's role in larger SOA governance picture is to provide the tools necessary to address the responsibilities and information needs of the various roles, automate the various governance processes, and apply and enforce the appropriate policies."

"That’s the advice given by Kaushal Mashruwala in an article just published in Financial Express. Kaushal makes a lot of sense, because BPM is a strategy that business executives and managers identify with very closely (as the success of their jobs depends upon it)."

"Text analytics is slowly making its impact felt as companies that have established data warehouses are finally taking the next steps required to achieve richer, more granular customer insight. The technology now exists to enable companies to extract valuable information from material that was once abandoned in the black hole of business: not only internal data such as customer emails, contact center notes, online chats, and survey responses, but external data as well, including blogs, customer-discussion boards, and online forums."