Dovetail Software Blogs

"Quality customer service starts in the executive suite. Everything begins at the top and permeates down. Performance failures and pissed off customers result when leaders do not ensure department metrics, processes, and behaviors align with expectations. Customer service suffers when employees are not treated as adults and not valued."

"Now some call this server the Dilbert Server (mocking the pointy-haired boss character who pretends to work but doesn't); others have called it the Magic-8-Ball Server (because when you put your data in, shake it up and ask if your company will succeed, the response usually is, 'Fuzzy, check back later'). So I needed to get a bit more information from an expert on this."

"IT Governance is the responsibility of the board of directors and executive management of an IT department. It is an integral part of the enterprise governance and consists of the leadership and organizational structures and processes that ensure that the organization's IT sustains and extends the organization's strategies and objectives."

"While Enterprise Decision Management (EDM) is not called out specifically in Forrester Research’s January 28 report, 'The State Of Enterprise Software Adoption: 2007 To 2008,' it describes issues top of mind among technology executives addressable with EDM technologies, such as Business Rules Management Systems (BRMSs)."

"Gartner has advised in their report Gartner Predicts 2007: Align BPM and SOA Initiative Now to Increase Chances of Becoming a Leader in 2010 that BPM and SOA will converge and urged adopting “process architecture” now to take a leadership role in the future. In my work with SOA I have found that as SOA matures in an organization projects shift from integration style to business process automation and optimization using BPM and SOA."