Dovetail Software Blogs

"What happens when there's a disconnect between senior management and front-line staff on customer issues? Verizon recently found out the hard way that it could get very public very quickly."

"If you could cross a high-ranking architect with a blank look when discussing low-level issues, then he/she is not an architect. They are more than likely business analysts who went off course. He will probably wax lyrical on all things high-level and 'important'. He will produce lovely object hierarchies without a clue to implementation. He will use buzzwords such as best practices and champion heavyweight processes such as CMM while being good at playing golf. His background may also been employed in the past by a very large international insultancy."

"I'm working on a BPM effort right now.  I've spent a bit of time talking to business users inside my company about Business Process, and how they'd like to see us become more of a process oriented company.  Then I compare what they are saying with what the IT industry values, and measures, and I'm seeing a huge gulf.  Basically, IT doesn't get it."

"A wave of consolidation has cleared the path for a new group of players in the business intelligence category. They're smaller and more agile, and they are doing things with data sets that previously were believed to be too large to manipulate."

"While the instances of outright failure are few and far between these days, CRM technology implementation projects continue to be a source of pain and frustration. Recent research relating to IT projects in general indicated that the average project came in 56% over budget and 84% later than expected. While I’ve no figures for CRM specifically, I’d hazard a guess that that the performance of the sector was even worse."