Dovetail Software Blogs

"Tim Greisinger, vice president, Communications Sector Industry Solutions, IBM Software Group said, 'We believe the Amdocs and IBM Service Fulfillment Solution is the only service fulfillment offering that currently meets the full SOA attributes and that supports the TM Forum standards, enabling a next generation OSS technology-neutral architecture.'"

"Someone recently asked me, very seriously, whether I could tell them how much it really cost acquire a customer, relative to the cost of losing a customer. I didn’t have the heart to tell him that this is a nonsensical question. There’s no answer to it. That is, the answer is always going to be 'it depends.'"

"Enterprise Library is a collection of application blocks intended for use by developers who build complex, enterprise-level applications. Enterprise Library is used when building applications that are typically to be deployed widely and to interoperate with other applications and systems. In addition, they generally have strict security, reliability, and performance requirements."

"The problem with IT: Attention Deficit Disorder (ADD). Just when one concept is finally understood and gaining traction, the pundits, marketers, and industry standards-bearers come up with a new and confusing phrase to confound us all. In this iteration of IT’s fascination with new TLAs (three-letter acronyms for the acronym-challenged), bloggers and hypesters galore are talking up the concept of Web Oriented Architecture (WOA)."

"Nobody can read a customer's mind, but with the right analytics technology, you can come pretty close. Past behavior suggests future behavior, so all you have to do is watch. The hard part is figuring out what data to watch for, picking out a pattern, and figuring it all out with enough time to make the right decision."