While you observe
Customer Service Week, please take the time do this:
2.
Listen to your customers -- be they in person, on the phone, online or
twittering -- and take action upon their complaints and suggestions.
This is reason number two of our
Five New Reasons to Celebrate Customer Service Week
-- but honestly, if listening to your customers and taking action is
not something you do during the other 51 weeks of the year, perhaps you
should consider another line of work. Just sell off all your assets,
chain the doors shut and go be a hermit because you'll be happier
living off the land, than making a living via the patronage of
customers.
Period. End of discussion. Stop reading and go listen to your customers.
And
since none of us at Dovetail Software are particularly suited for
living in caves and eating insects, we listen and we want to know what
you, our customers, think about our customer service.
Frederic Premji
said it best:
"It
is extremely important to mold & adjust your business in the liking
and the vision that will appeal to your customer base. This is why it
is crucial to hear what they have to say about every aspect of their
experience dealing with you. Sometimes, when you run a business, it is
hard to have an unbiased opinion on things. We tend to think that
everything we do is right. This is why getting feedback from your
customers can open your eyes on things that may require changes or
improvements. Doing this will better your business and provide an even
better experience for customers. There is always room for improvement
no matter what we think and getting feedback from our clients proves to
them that we take this seriously and that customer service is a
priority."
So dear customer, please take a few minutes for
this survey and tell us what you think.
