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Knowledge Management – No Good Without the Knowledge

Knowledge capture from the “tacit” knowledge worker is a great technological challenge at this time. It involves harvesting and mining types of approaches, which become possible as knowledge is expressed in text form – through emails, blogs, OCR-scanned documents, and the like.

We can either try to capture unstructured data, or we can encourage data to gather – and even arise in the first place – in our collection mechanisms. Which of these two is the harder trick to pull off is an open question.
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Permalink: Tuesday, April 24, 2007 4:20 PM
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Filed under 2.0, knowledge management, innovation, collaboration, user generated
Dovetail Daily Links 2007-03-16

Dovetail Software Blogs: Upgrading Enterprise CRM - Development Guidelines....The 100% guaranteed easiest way to do Enterprise 2.0....Encouraging Enterprise 2.0: As simple as possible, but no simpler....Cisco Throws Down Gauntlet With $3.2B WebEx Buy....Why Cisco paid $3.2B for WebEx....SharePoint: The next big ‘operating system’ from Microsoft?....Gartner Business Intelligence Summit 2007: Redefining BI....What you need to know about Decision Services
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Permalink: Friday, March 16, 2007 12:41 PM
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Filed under soa, Web 2.0, Wiki, 2.0, Business Intelligence, social media
The Dovetail Blogs - Naked Conversations

Instructional designer Natalie Laderas-Kilkenny recently commented on the Dovetail Software blog, calling it a “great example of company blogging in action.” She adds: “One company is using blogging to expose its mindset to its customers. People can read how employees are working out solutions.”

Thanks, Natalie, and that was certainly our intention. We’ve always been an open company, we learn more that way. There’s a great incentive to stay sharp when people are watching.

Check out these posts from our engineers Gary Sherman, Steven Weintraub, Jason Darling and communications specialist Melissa Burpo....
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Permalink: Tuesday, March 06, 2007 12:11 PM
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Filed under CRM, Amdocs Clarify, 2.0, customer service & support, daylight savings time clarify, software engineering, software testing, software development
Daily Dovetail Links 2007-01-17

CRM Post-Installation Tweaking is a Feature, not a Bug. . . .ResponseTek Joins Sabre Holdings At CRM in Travel USA 2007. . . . Visitar’s CRM Visits University. . . .B2B Marketing with CRM. . . . When Thinking SOA Performance..Don’t Think REST vs. SOAP…Think Design. . . .Is your SOA product hot or not? Linthicum Group will tell you. . . .Enterprises Bridge the Gap Between CRM Systems and Survey-Based Data With Feedback Server 2.0
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Permalink: Wednesday, January 17, 2007 10:00 AM
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Filed under CRM, Dovetail Software, Dovetail, Clarify, soa, saas, IT, board, boards, applications, software as a service, sabre, rest, 2.0, b2b, linthicum, soap

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