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Dovetail Links 2008-07-23

SAP to Increase Maintenance Fees....Analytics Help Firms Turn Data Into Opportunity....A Key Challenge of Context Driven Architecture....Seven Ways to Thaw a Frozen IT Budget....Agile Development Brings IT, Business Together
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Permalink: Wednesday, July 23, 2008 7:33 PM
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Filed under Agile Development, analytics, context diven architecture, IT budgets, maintenance fees
Daily Dovetail Links 2007-09-19

Agile Development: Dare to Fail....Seth Godin - alarm clock innovation....Economist this week on algorithms and business....Jumpstarting Innovation: Using Disruption to Your Advantage....Disruption is opportunity....Provoking the Change through Communities....Culture Clash in Office 2.0
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Permalink: Wednesday, September 19, 2007 7:00 AM
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Filed under Agile Development, analytics, contextual CRM, CRM, crowdsourcing, disruption, innovation, office 2.0, production quality, Web 2.0
Agile Development: Dare to Fail

IT works hard to succeed in its development projects and still gets it wrong a lot of the time, but it's not a joke to say that maybe IT should adopt the method of trying to fail instead.
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Permalink: Tuesday, September 18, 2007 1:59 PM
Posted by Dovetail Software | 1 Comments
Filed under Agile Development, Dovetail Software, failure management, ITtoolbox
Talking the Talk

Communication is the common medium through which all collaboration moves. We think we know how to communicate, but maybe we don’t, and maybe thinking we do is our greatest hindrance to success.

This is the key point, not that people communicate but that there is also a learning process in each environment or situation for the optimal way in which to communicate. What’s allowed in war and Hell’s Kitchen may not work in the lab or the classroom, but each scene has its best way to talk.
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Permalink: Friday, September 14, 2007 3:57 PM
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Filed under Agile Development, collaboration, Dovetail Software, IT alignment, Web 2.0
Agile Process Agile Product

Process and product are indivisible. They say you don’t want to watch the process of politics or sausage making, and software development may run close to this sometimes too, but the fact is that you know the tree by its fruit. Process and product are indivisible, with each the perfect mirror of the other.

Exposing the processes by which Dovetail’s software is created has been held to be an admirable thing, but it stems not so much from nobility as from the overarching desire to get it right. All that matters is to build the best for the customer. The greater the light of day the process can be exposed to, the more chance for the perfect ideas to fall into the mix.
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Permalink: Friday, August 24, 2007 4:19 PM
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Filed under Agile Development, Amdocs Clarify, Dovetail CRM, Enterprise architecture, software development
Daily Dovetail Links 2007-08-17

Email Needs To Collaborate....Principles of Business Performance Management....Agile 2007 Day 4 - Team Velocity, Tic Tacs, and Retrospectives....Google: Reinventing management?....Customer data crucial to consolidating CRM....VoIP....The ERP mess we’re in?
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Permalink: Friday, August 17, 2007 11:08 AM
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Filed under Agile Development, BPM, business perfomance management, collaboration, contact center, CRM, erp, integration, VoIP
Sketches of IT Best Practice

The future development path of CRM is undoubtedly tied to the business goal of constructing a customer-centric culture. The future of IT itself is challenging and exciting.
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Permalink: Monday, July 16, 2007 3:57 PM
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Filed under Agile Development, Clarify CRM, Dovetail CRM, Enterprise 2.0, IT strategy, ITtoolbox
The Visionary CIO

The opportunity and challenge facing technologists today is to realize that essentially all business process is now aided by technology, even to the highest levels of strategic planning. The role of technology is increasingly symbiotic with the role of human judgment and thinking. Thus it is that the constituency of IT embraces all the decision points of the whole enterprise, and the presence of the CIO is really everywhere.

CIOs need to retrain and enlarge the scope of their thinking to match the scale of the CEO. It is not an exaggeration to say that CIOs should become visionary.
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Permalink: Wednesday, June 06, 2007 1:00 PM
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Filed under Agile Development, CIO, IT management, IT profit center, lean development
Heroic IT

Some IT departments will shrink in the coming years, replaced by services business managers can comprehend and measure. But it doesn’t have to be this way. Some IT departments will transform themselves into businesses, and grow larger and stronger, playing heroic roles in helping to lead their companies to success. This will happen because the nature of the enterprise itself is changing, not just IT.
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Permalink: Tuesday, June 05, 2007 4:10 PM
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Filed under Agile Development, CIO, Enterprise 2.0, flexible organization, IT strategy
Daily Dovetail Links 2007-05-31

Customer Centric Data....Retailers on Track to Spend Over $120 Billion on IT and Communications Technologies in 2007....records management....Bridging the collaboration age gap with unified communications and Web 2.0....REST Battles SOAP for the Future of Information Services....Agility Is First and Foremost a Frame of Mind....Has the long-expected wave of cyber crime/warfare finally appeared?
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Permalink: Thursday, May 31, 2007 9:55 AM
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Filed under Agile Development, collaboration, records management, rest, security

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