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Dovetail Daily Links 2008-02-28

What Agility Really Means....COBIT, Other Frameworks Can Help Impose Order on IT....When is it Time to Replace an Legacy Enterprise System?....Companies Investing Millions in SOA, But Don’t Exactly Know Why....SOA Spend Up Despite Unclear Benefits....White Paper: Valuing Business Intelligence....
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Permalink: Thursday, February 28, 2008 6:46 AM
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Filed under Agility, Business Intelligence, COBIT, legacy upgrade, soa
Iterations of Customer Service

How can a modern corporate enterprise become as customer-centric as a barber shop? Customer service and support is not a thing we’re inventing. Customer service already exists, and it’s perfect. It’s we who are being invented.
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Permalink: Friday, October 19, 2007 10:31 AM
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Filed under Agility, customer centricity, Customer Service and Support, innovation, team dynamics
Daily Dovetail Links 2007-10-01

Web 2.0 Tools For The Enterprise....India Outsources Its Own Outsourcing....Write your own laws....Tech giants chart research goals....Nicholas Carr's Blog: Fat Guy in Salesforce hell....Outside Innovation: Predicting the Future Using Crowdsourcing?....Agile Like a Sunflower
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Permalink: Monday, October 01, 2007 11:16 AM
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Filed under Agility, collaboration, crowdsourcing, outsourcing, Web 2.0, Wiki
Alignment Means Results

The issue of IT alignment is commonly heard nowadays, as part of the plea of the business side of the enterprise to get better response from IT. Some say that such alignment comes at the expense of technical proficiency, but we disagree. We’re tempted to say that alignment is just another word for results.
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Permalink: Monday, September 17, 2007 3:40 PM
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Filed under Agility, Amdocs Clarify, Dovetail Software, IT alignment, ITtoolbox
Daily Dovetail Links 2007-09-12

Software as a Dis-Service?....Executive dashboards and scorecards: How to get started....Top Strategies in HR Outsourcing....SOA PROJECTS FAIL TO DELIVER AS EXPECTED....Facebook 'Costs Businesses Dear' - Does It Really?....Make mashups secure....The Three Laws of Agility
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Permalink: Wednesday, September 12, 2007 10:00 AM
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Filed under Agility, Business Intelligence, collaboration, dashboards, mashups, outsource, soa, social networking
Daily Dovetail Links 2007-08-24

Social Networking and CRM....Enterprise social networking ready for lift-off....Why do organizations adopt virtualization technology Part 2....Agile Is Not Easy....Industry report: SOA is overly hyped....Mobile workers still struggling with security....speech recognition and natural language
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Permalink: Friday, August 24, 2007 11:30 AM
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Filed under Agility, mobile security, soa, social networking, speech recognition, virtualizationl
Knowledge Is Money

The wealth of its network is a tangible treasure for the company that knows how to measure it, and whose culture allows it to value the forward motion of self-improvement, and the windfalls of synergy.

All of the striving for agility and competitive advantage that companies are locked into stems from the surge of knowledge across the global markets, and is accomplished essentially through the acquisition and refinement of knowledge - which, in the new knowledge economy, is the new money.
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Permalink: Friday, June 29, 2007 2:11 PM
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Filed under Agility, collaboration, customer service, explicit knowledge, knowledge management, tacit knowledge, workforce training
Daily Dovetail Links 2007-06-29

Enterprise 2.0: Start Small, Build on Success....Improving the Call Center Experience....Connectivity Trumps Productivity....The Portfolio View of GE....Google offers clear path off Exchange, Notes, etc. to GMail....IBM Hunts for Ways To Trim the Fat....An SOA built without Web services!....Agility is Global....From Architect to CIO
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Permalink: Friday, June 29, 2007 10:54 AM
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Filed under Agility, contact center, Enterprise architecture, IT management, lean development, portfolio management, soa
The Knowledge Network

In the continual search for growth and new markets, companies can look to their own internal networks to find huge, untapped potentials for creating new wealth. The riches of its own knowledge network lie waiting for any company that has the ability to mine it.
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Permalink: Monday, June 25, 2007 2:33 PM
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Filed under Agility, facebook, intranet, knowledge economy, knowledge network, network effect
Daily Dovetail Links 2007-06-20

Culture Surprise For IT....Communities: Hotbeds of Innovation at IBM....Waterscrum vs. Scrummerfall....The 30-Day Blitz, IT Agility in Action....The Lost Art of Software Engineering....Microsoft needs REST....The Gears that could ‘augur the death of Microsoft’
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Permalink: Wednesday, June 20, 2007 11:34 AM
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Filed under Agility, google gears, IBM, innovation, IT, rest, software development

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