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Dovetail Links 2009-09-14

Customer Respect Management: It's About Time....The Rise of the CRM Architect....Trying to Get Smarter about Business Intelligence....Looking for Loyalty?...CRM, Meet Your Future....
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Permalink: Monday, September 14, 2009 3:21 PM
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Filed under CRM, customer loyalty, customer experience management, BI, business intelligence, CEM, CRM architect
Dovetail Links 2009-08-30

Is Customer Loyalty Dead?...Genesys Identifies Five "Most Hyped" Customer Service Technologies....Social CRM Showdown....We Prefer Bad Customer Service....The BI Outlook: A Bright Spot of Growth in a Gloomy Economy...

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Permalink: Sunday, August 30, 2009 2:47 PM
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Filed under customer loyalty, customer service & support, social media, BI, business intelligence
Dovetail Links 2009-06-29

Contact Center Performance Thriving in the Recession....Usability: The Cornerstone of E-Commerce/CRM Convergence....Employees: The Direct Route to Customers' Hearts....Business Intelligence: Getting a Grip on Business Intelligence TCO....Seven Tips for Phasing CRM Projects...
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Permalink: Monday, June 29, 2009 3:21 PM
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Filed under CRM, customer service & support, Business Intelligence, contact centers, BI, phasing, e-commerce, employees
Dovetail Links 2009-04-14

Top Tips To Build and Keep Customer Loyalty With CRM....Six Trends Changing Customer-Feedback Programs...Risk-Proofing Your CRM Initiative...BI Tools to Increase Customer Loyalty....It’s Time for a Balanced Scorecard for Customer Data...
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Permalink: Tuesday, April 14, 2009 10:02 AM
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Filed under CRM, customer loyalty, customer data, customer feedback, recession, BI
Dovetail Links 2009-03-20

The Excellent Opportunity Facing CIOs....Can Enterprise Data Warehousing and Master Data Management Projects Survive the Recession?....Getting Customer Information Out of the Virtual Shoebox....Business Intelligence: Business Intelligence, Part 2: Creativity in Overdrive....The Tweet Is Mightier than the Sword...

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Permalink: Friday, March 20, 2009 12:10 AM
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Filed under Business Intelligence, twitter, data, BI, data warehousing, social CRM, 360-degree view
Dovetail Links 2009-03-12

Technology Investments in 2009: 3 Ways to Achieve More With Less....Six Tips to Surviving CRM Design Hell....Put Your Customers' Stories to Work for Your Brand....The More CRM Changes, the More It Stays the Same....Business Intelligence: Tools of the Trade for Decision Makers...
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Permalink: Thursday, March 12, 2009 4:59 PM
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Filed under CRM, customer service & support, economy, BI
Dovetail Links 2009-02-01

Social Networking, ROI, Pricing Among '09 CRM Trends....Customer Data: It's Not the Data - It's How You Use It....Master Data Management Market Trends and Expert Forecasts for 2009....SOA Testing Best Practices: Complete, Collaborative, and Continuous....BI Continues to Move Closer to Business
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Permalink: Sunday, February 01, 2009 8:19 PM
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Filed under soa, MDM, customer data, master data management, BI, CRM 2009
Dovetail Links 2008-05-07

The Value of Beautiful Code....Customer Loyalty: Confessions of a (Former) IT Scoundrel....BI: Transforming Data Into Usable Information....CRM Is All About Teamwork....Customer Communication: Meet Them on Their Own Turf
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Permalink: Wednesday, May 07, 2008 11:22 AM
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Filed under CRM, customer service, programming, BI
Dovetail Daily Links 2008-04-29

Customers Really Are the Lifeblood of Your Business....Customers as Surprising New Sources for Innovation....Report: No Recession for CRM....CRM Spending Looking Up....The BI Boom Part 2: New Twists
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Permalink: Tuesday, April 29, 2008 2:09 PM
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Filed under CRM, customer service & support, recession, BI
Dovetail Daily Links 2008-04-17

ERP Implementation Surprises and How To Deal With Them....Thought Leadership Grows Around Advancing ‘WOA Plus SOA’ as Enterprise-cloud Duo....Business Systems for a Faster, Flatter World....How To Choose Among The Four Bright Lights Of BI....Marketers Missing the Boat on Customer Data
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Permalink: Thursday, April 17, 2008 12:15 PM
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Filed under soa, erp, customer data, BI, WOA

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