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Dovetail Links 2008-05-07

The Value of Beautiful Code....Customer Loyalty: Confessions of a (Former) IT Scoundrel....BI: Transforming Data Into Usable Information....CRM Is All About Teamwork....Customer Communication: Meet Them on Their Own Turf
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Permalink: Wednesday, May 07, 2008 11:22 AM
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Filed under CRM, customer service, programming, BI
Dovetail Daily Links 2008-04-29

Customers Really Are the Lifeblood of Your Business....Customers as Surprising New Sources for Innovation....Report: No Recession for CRM....CRM Spending Looking Up....The BI Boom Part 2: New Twists
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Permalink: Tuesday, April 29, 2008 2:09 PM
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Filed under CRM, customer service & support, recession, BI
Dovetail Daily Links 2008-04-17

ERP Implementation Surprises and How To Deal With Them....Thought Leadership Grows Around Advancing ‘WOA Plus SOA’ as Enterprise-cloud Duo....Business Systems for a Faster, Flatter World....How To Choose Among The Four Bright Lights Of BI....Marketers Missing the Boat on Customer Data
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Permalink: Thursday, April 17, 2008 12:15 PM
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Filed under soa, erp, customer data, BI, WOA
Dovetail Daily Links 2008-04-15

Enterprise Architecture, Whiteboards and Bad Project Management....Breaking the SOA Logjam....Guerrilla IT: How to Stop Worrying and Learn to Love Your Superusers....No Wonder No One Wants a Job in IT....Some Advice on Visual BI
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Permalink: Tuesday, April 15, 2008 2:05 PM
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Filed under soa, IT, Enterprise architecture, BI
Dovetail Daily Links 2008-04-09

Something Strange in Your SOA… Who You Gonna Call?....Enterprise Architecture and Fire Drills....Check out the New Forrester Report on Business Rules....Business Analytics – Getting the Point....BI: Core to the Enterprise
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Permalink: Wednesday, April 09, 2008 2:28 PM
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Filed under soa, business rules, Enterprise architecture, BI, data architecture
Dovetail Daily Links 2008-04-08

BI Spending to Remain Strong, for Now....IT cost cutting 101....Gartner Says IT Leaders Should Prepare for the Third Wave of Innovation to Drive Growth....SOA Hype Turns Five and BM Turns to Smart SOA Social Network....Quality Assurance for SOA Requires a Different Mindset....Whipping the QA Process Into SOA Shape
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Permalink: Tuesday, April 08, 2008 2:28 PM
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Filed under soa, IT, BI, quality assurance
Dovetail Daily Links 2008-04-03

Business Intelligence: A Technology Category in Tumult....Don't Make Business Intelligence Suck for Users....Business Intelligence Is Mission-Critical, for CRM and Others....There's No Stopping CRM....Master of Your Data....
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Permalink: Thursday, April 03, 2008 11:18 AM
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Filed under CRM, Customer Relationship Management, Business Intelligence, BI
Dovetail Daily Links 2008-03-13

Sifting Through the Data Sands With 'Data Preparation for Analytics'....Getting Started: Choose a CRM System That Matches Your Business' Needs....Microsoft commits to enterprise, CRM, SaaS....Uh oh: The guys controlling the IT budget aren’t happy....Eight Ways to Fight IT Budget Cuts
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Permalink: Thursday, March 13, 2008 5:21 PM
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Filed under CRM, Microsoft, data, BI, IT spending
Dovetail Daily Links 2008-03-06

The Lost Art of Customer Service....Microsoft PerformancePoint: BI or BS?....The Differences Between IT Governance and Enterprise Architecture Governance....Forrester Research: EDM Helps Minimize Trade Offs Between Application Maintenance and Strategic Initiatives....Emerging BPM Design Patterns....

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Permalink: Thursday, March 06, 2008 4:05 PM
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Filed under customer service & support, BPM, Enterprise architecture, EDM, IT governance, BI
Dovetail Daily Links 2008-03-03

BI and the Long-Term View of Customer Data....CIOs Moderately Upbeat About IT Spending....The Ten Easiest Ways To Lose Your Customers....Your Customers Are Everywhere....Zen and the Art of SOA....
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Permalink: Monday, March 03, 2008 2:31 PM
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Filed under CRM, soa, customer service & support, BI, IT spending

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