Dovetail Software

Corporate Blog

Browse by Tags

All Tags » BPM

Dovetail Links 2008-09-21

Technologies for Improving Customer Experience....The Revolution in CRM Architectures and Technology....CRM and BPM Come Together at Gartner Summit....There’s More Than One Way to Customer Experience Success (In Fact, Here’s 7)....Clarifying the Concept of Metadata
read more
Permalink: Sunday, September 21, 2008 4:14 PM
Posted by Dovetail Software | 0 Comments
Filed under CRM, customer service & support, metadata, BPM, Gartner, customer experience
Dovetail Links 2008-06-25

SOA Governance Dos and Don'ts....The Real SOA Governance Dos and Don’ts....Business Process - Linking Business and IT....Why Business/IT Alignment is Elusive....The Usefulness of the Use Case?
read more
Permalink: Wednesday, June 25, 2008 2:19 PM
Posted by Dovetail Software | 0 Comments
Filed under BPM, IT alignment, SOA governance, use case
Dovetail Links 2008-05-28

When Software and Politics Mix, Quality Suffers....Amdocs Teams with IBM and Cisco....Why Good Architecture is Important Even in a Web 2.0 World....Change Management in the Real World Using BPM....Why do You Need a Stated "Service Versioning" Policy
read more
Permalink: Wednesday, May 28, 2008 4:18 PM
Posted by Dovetail Software | 0 Comments
Filed under Web 2.0, software development, Governance, architecture, change management, BPM
Dovetail Links 2008-05-15

Ten Ways to Implement CRM on a Tight Budget....The Four Classical Elements Of The Digital World: Process, Service, Event, and Information....The Pain or Gain from IT Depends on the Match Between Culture and Strategy....The Secret to Creating "Pretty" Code....BPM Series: BPM Bus is Still Boarding Passengers! - Part 2
read more
Permalink: Thursday, May 15, 2008 8:00 PM
Posted by Dovetail Software | 0 Comments
Filed under CRM, BPM, IT alignment, programming
Dovetail Daily Links 2008-03-06

The Lost Art of Customer Service....Microsoft PerformancePoint: BI or BS?....The Differences Between IT Governance and Enterprise Architecture Governance....Forrester Research: EDM Helps Minimize Trade Offs Between Application Maintenance and Strategic Initiatives....Emerging BPM Design Patterns....

read more
Permalink: Thursday, March 06, 2008 4:05 PM
Posted by Dovetail Software | 0 Comments
Filed under customer service & support, BPM, Enterprise architecture, EDM, IT governance, BI
Dovetail Daily Links 2008-02-27

SOA opening up ‘can of worms’ in organizations....Dynamic BPM—Where SOA, Rules, Processes and Events Come Together....Too Much Focus on SOA Governance…Not Enough on Architecture....More on SOA Governance and Architecture...."Give businesspeople a reason to care about SOA; give them BPM"....Mining for Customer Gold Within Unstructured Data....
read more
Permalink: Wednesday, February 27, 2008 9:08 AM
Posted by Dovetail Software | 0 Comments
Filed under architecture, BPM, data, SOA governance
Dovetail Daily Links 2008-02-22

Business Rules are Core to the BPM/SOA Value Proposition....Building End-to-end BPM Solutions for the Agile Business....The Transition from Supply Chain to Alliance and Supply Networks....Designing an Argumentation-based Knowledge Management System for Logistics Operations....How to Develop and Implement a KM System....
read more
Permalink: Friday, February 22, 2008 3:08 PM
Posted by Dovetail Software | 0 Comments
Filed under soa, km, supply chain, BPM, business rules
Dovetail Daily Links 2008-02-06

SOA, Enterprise Architecture, BPM all the same?....SOA Governance Defined....Pressure to Deliver CRM Access Everywhere....IT Spending in a Recession....Things to Do in Customer-Service Hell
read more
Permalink: Wednesday, February 06, 2008 2:18 PM
Posted by Dovetail Software | 0 Comments
Filed under CRM, soa, IT, customer service & support, BPM, Enterprise architecture
Dovetail Daily Links 2008-02-05

Amdocs Deal Announcement....Tech Spending to Rise in 2008....SOA Consultants and T-R-O-U-B-L-E....Do'h! Dumb Enterprise Applications....Retailers Like KM....BPM Helps New Orleans
read more
Permalink: Tuesday, February 05, 2008 3:02 PM
Posted by Dovetail Software | 0 Comments
Filed under soa, enterprise applications, IT, km, BPM, Amdocs Clarify CRM
Dovetail Daily Links 2008-02-04

SOA, BPM in the Enterprise....BPM for Dummies?....The Need for Customized CRM....Off the Shelf CRM and DIY....BI: The Future's so Bright, Gotta Wear Shades
read more
Permalink: Monday, February 04, 2008 9:58 AM
Posted by Dovetail Software | 0 Comments
Filed under CRM, soa, Business Intelligence, BPM, business process management, BI, customized

Dovetail Software Blogs

The Voice of Customer Service and Support in CRM

Favorite Posts

Archives

Syndication

Blog Roll

Browse by Tags