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Dovetail Links 2008-07-16

Business Intelligence: Software Helps Decision Makers....Firms Seek Out Disgruntled Customers on the Web....Using Business Process Models as the Source for Software Requirements....What is Global Enterprise Architecture?....Enterprise Decision Management and the Software Development Lifecycle
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Permalink: Wednesday, July 16, 2008 6:30 PM
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Filed under Business Intelligence, business process modeling, enterprise decision management, global enterprise architecture, social media, software development
Dovetail Links 2008-06-13

Cutting Through the Business-Critical Information Fog "Organizations are benefiting from increasingly employing analytics and business intelligence tools, which rapidly update decision makers on issues and how they impact a company's overall compliance or risk activities." ....The Mainframe is Not Evil, But COBOL is.. "Large enterprises love their mainframes but wrongly assume that they still need to keep COBOL on life support. Haven't they realized that they can continue maintaining their enterprise applications by extending their functionality by leveraging Java? Java has a special co-processor that makes it run lightning fast on the mainframe and enterprises who aren't using this technology are just dumb."

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Permalink: Friday, June 13, 2008 8:18 AM
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Filed under Business Intelligence, COBOL, customer service & support, enterprise architect, JAVA, soa
Dovetail Links 2008-06-04

ECtel and Amdocs Team Up to Fight Fraud....Extending IT's Perimeter....Breakthroughs in Analytics, Part 3....The Call Center Customer of the Future....It's Been a Gloomy Decade for Contact Centers
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Permalink: Wednesday, June 04, 2008 10:07 AM
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Filed under Business Intelligence, call center, contact center, IT
Dovetail Daily Links 2008-04-03

Business Intelligence: A Technology Category in Tumult....Don't Make Business Intelligence Suck for Users....Business Intelligence Is Mission-Critical, for CRM and Others....There's No Stopping CRM....Master of Your Data....
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Permalink: Thursday, April 03, 2008 11:18 AM
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Filed under BI, Business Intelligence, CRM, Customer Relationship Management
Dovetail Daily Links 2008-03-25

Anti-cyclical Amdocs Will Ride Out Recession....Customer Service: Everyone Must Play a Part....Data Modeling and Process Modeling....Match-up of Enterprise Architecture and Business Intelligence....From Intelligence to Business with BI Applications
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Permalink: Tuesday, March 25, 2008 3:41 PM
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Filed under Business Intelligence, customer service & support, data modeling, Enterprise architecture, process modeling
Dovetail Daily Links 2008-02-28

What Agility Really Means....COBIT, Other Frameworks Can Help Impose Order on IT....When is it Time to Replace an Legacy Enterprise System?....Companies Investing Millions in SOA, But Don’t Exactly Know Why....SOA Spend Up Despite Unclear Benefits....White Paper: Valuing Business Intelligence....
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Permalink: Thursday, February 28, 2008 6:46 AM
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Filed under Agility, Business Intelligence, COBIT, legacy upgrade, soa
Dovetail Daily Links 2008-02-12

Amdocs and IBM Join to Improve Customer Experience....Customer Service and Support is Vital to CRM....Business Process Management and Strategic Decisions....A Free Analyst Report on Scaling SOA Quality....Bringing BI Closer to Business Processes....Resist the Temptation of Well-integrated SOA Suites, Says Analyst
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Permalink: Tuesday, February 12, 2008 2:46 PM
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Filed under BI, business rules, Business Intelligence, CRM, customer service & support, soa
Dovetail Daily Links 2008-02-04

SOA, BPM in the Enterprise....BPM for Dummies?....The Need for Customized CRM....Off the Shelf CRM and DIY....BI: The Future's so Bright, Gotta Wear Shades
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Permalink: Monday, February 04, 2008 9:58 AM
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Filed under BI, BPM, Business Intelligence, business process management, CRM, customized, soa
Dovetail Daily Links 2008-01-31

Customer Service is the New Marketing....Leveraging Operational BI....Real Time Operational BI....Business Process Outsourcing to Grow....Insightful Action with Enterprise Decision Management (EDM)
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Permalink: Thursday, January 31, 2008 11:23 AM
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Filed under BI, Business Intelligence, CRM, customer service & support, vendor relationship management
Dovetail Daily Links 2008-01-23

Business Intelligence 2008...Collaborative innovation this year’s flavour...Innovation 2.0: Do you have a strategy?...Is IT the scapegoat for an immature business approach to technology?...Kicking the User Acceptance Testing Dependency...Where Did All the Software Seed Money Go?
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Permalink: Wednesday, January 23, 2008 1:30 PM
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Filed under Business Intelligence, collaborative innovation, innovation 2.0, IT, seed money, users

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