Dovetail Software

Corporate Blog

Browse by Tags

All Tags » Business Intelligence

Dovetail Links 2009-06-29

Contact Center Performance Thriving in the Recession....Usability: The Cornerstone of E-Commerce/CRM Convergence....Employees: The Direct Route to Customers' Hearts....Business Intelligence: Getting a Grip on Business Intelligence TCO....Seven Tips for Phasing CRM Projects...
read more
Permalink: Monday, June 29, 2009 3:21 PM
Posted by Dovetail Software | 0 Comments
Filed under CRM, customer service & support, Business Intelligence, contact centers, BI, phasing, e-commerce, employees
Dovetail Links 2009-03-20

The Excellent Opportunity Facing CIOs....Can Enterprise Data Warehousing and Master Data Management Projects Survive the Recession?....Getting Customer Information Out of the Virtual Shoebox....Business Intelligence: Business Intelligence, Part 2: Creativity in Overdrive....The Tweet Is Mightier than the Sword...

read more
Permalink: Friday, March 20, 2009 12:10 AM
Posted by Dovetail Software | 0 Comments
Filed under Business Intelligence, twitter, data, BI, data warehousing, social CRM, 360-degree view
Dovetail Links 2008-10-26

Business Intelligence: Data Users Supply the Brains....Can I Please Speak with a Live Agent?....Why Talking To Your Customers Is Ruining Your Business....Are Your Live Agents Helping or Hurting You with Customers?....SOA Performance Shouldn’t Sentence You to Re-living "Groundhog Day"

read more
Permalink: Sunday, October 26, 2008 7:27 PM
Posted by Dovetail Software | 0 Comments
Filed under soa, customer service & support, Business Intelligence
Dovetail Links 2008-10-19

The Challenges of Business Intelligence....CRM: Not Ineffective, Just Misused....The 5 Things Your ERP Sales Rep Doesn't Want You to Know....Consumer or Customer?....The Secret Relationship Between Hedgehogs and Knowledge Management
read more
Permalink: Sunday, October 19, 2008 4:44 PM
Posted by Dovetail Software | 0 Comments
Filed under CRM, erp, customer service & support, knowledge management, Business Intelligence
Dovetail Links 2008-10-04

Customer vs. Company, With Call Centers in the Middle....How to Know Customers' Needs Before They Do....First Steps To and Beyond Operational Business Intelligence....Hidden Business Rule Example....The Four Processes of SOA Governance
read more
Permalink: Saturday, October 04, 2008 6:50 PM
Posted by Dovetail Software | 0 Comments
Filed under Business Intelligence, business rules, master data management, call centers, SOA governance
Dovetail Links 2008-07-16

Business Intelligence: Software Helps Decision Makers....Firms Seek Out Disgruntled Customers on the Web....Using Business Process Models as the Source for Software Requirements....What is Global Enterprise Architecture?....Enterprise Decision Management and the Software Development Lifecycle
read more
Permalink: Wednesday, July 16, 2008 6:30 PM
Posted by Dovetail Software | 0 Comments
Filed under software development, Business Intelligence, social media, enterprise decision management, business process modeling, global enterprise architecture
Dovetail Links 2008-06-13

Cutting Through the Business-Critical Information Fog "Organizations are benefiting from increasingly employing analytics and business intelligence tools, which rapidly update decision makers on issues and how they impact a company's overall compliance or risk activities." ....The Mainframe is Not Evil, But COBOL is.. "Large enterprises love their mainframes but wrongly assume that they still need to keep COBOL on life support. Haven't they realized that they can continue maintaining their enterprise applications by extending their functionality by leveraging Java? Java has a special co-processor that makes it run lightning fast on the mainframe and enterprises who aren't using this technology are just dumb."

read more
Permalink: Friday, June 13, 2008 8:18 AM
Posted by Dovetail Software | 0 Comments
Filed under soa, customer service & support, Business Intelligence, JAVA, COBOL, enterprise architect
Dovetail Links 2008-06-04

ECtel and Amdocs Team Up to Fight Fraud....Extending IT's Perimeter....Breakthroughs in Analytics, Part 3....The Call Center Customer of the Future....It's Been a Gloomy Decade for Contact Centers
read more
Permalink: Wednesday, June 04, 2008 10:07 AM
Posted by Dovetail Software | 1 Comments
Filed under IT, Business Intelligence, call center, contact center
Dovetail Daily Links 2008-04-03

Business Intelligence: A Technology Category in Tumult....Don't Make Business Intelligence Suck for Users....Business Intelligence Is Mission-Critical, for CRM and Others....There's No Stopping CRM....Master of Your Data....
read more
Permalink: Thursday, April 03, 2008 11:18 AM
Posted by Dovetail Software | 0 Comments
Filed under CRM, Customer Relationship Management, Business Intelligence, BI
Dovetail Daily Links 2008-03-25

Anti-cyclical Amdocs Will Ride Out Recession....Customer Service: Everyone Must Play a Part....Data Modeling and Process Modeling....Match-up of Enterprise Architecture and Business Intelligence....From Intelligence to Business with BI Applications
read more
Permalink: Tuesday, March 25, 2008 3:41 PM
Posted by Dovetail Software | 0 Comments
Filed under customer service & support, Business Intelligence, Enterprise architecture, data modeling, process modeling

Dovetail Software Blogs

The Voice of Customer Service and Support in CRM

Favorite Posts

Archives

Syndication

Blog Roll

Browse by Tags