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Service Oriented Architecture and Dovetail on .NET

CRMBuyer hailed Microsoft as one of the leading drivers of Service Oriented Architecture (SOA):

“Microsoft was a pioneer and driver of many of the Web services standards that form the essence of SOA [...] Because of Web services, developers are gaining more choices than ever for leveraging common services in order to provide client/server applications and Web applications, and for loosely coupled services that tie Office applications (or browsers) with standardized application interfaces and XML data.”

The message is: Build in .NET and be able to embrace more services, applications, resources and data. . . .
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Permalink: Monday, January 29, 2007 11:31 AM
Posted by editor | 0 Comments
Filed under CRM, .NET, Customer Service and Support, CS&S, soa, saas, Customer Relationship Management, software as a service
Retail Discovers Customer Service Improves Bottom Line: Will CRM Follow?

According to CRM Daily, businesses—especially retailers—are discovering that they make more money if they offer better service and they say it’s primarily because they’re taking the extra time to find out all the additional ways their customers are trying to buy from them.

Strange that retailers are just now waking up to this, because the buzz about Customer Service and Support (CS&S) has been simmering for some time, at least in the CRM world. In fact, back in March 2006, Jupiter Research changed the name of its blog category from CRM to Customer Service and Support.

We’ve known about service and support forever.
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Permalink: Tuesday, January 09, 2007 9:41 AM
Posted by admin | 0 Comments
Filed under CRM, .NET, Dovetail Software, Amdocs Clarify, Customer Service and Support, CS&S, APIs, retail

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