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The Dovetail Advantage: Email and CRM

Email integration with CRM is an important part of the CRM deployment for any enterprise. This is true simply because we all live and conduct our business in our email clients to a very large degree. RSS feed readers and IM (instant messaging) both have their place in our lives, as does the visual Web browser. In some sites the visual Web browser is now more commonly used as a thin client for CRM consumption than for surfing the Web. But email is the one ubiquitous thing we can’t ignore, and always turn to.

For users of Clarify™ data within an enterprise, Dovetail has delivered enormous email capability not present in the standard Amdocs deployment. . .
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Permalink: Thursday, January 25, 2007 11:55 AM
Posted by editor | 0 Comments
Filed under CRM, .NET, Dovetail Software, Amdocs Clarify, Dovetail, Clarify, APIs, soa, customer, customer service, first choice software, saas, Customer Relationship Management, software as a service, customer relationship manager, service oriented architecture, outlook, email, emailmanager
Retail Discovers Customer Service Improves Bottom Line: Will CRM Follow?

According to CRM Daily, businesses—especially retailers—are discovering that they make more money if they offer better service and they say it’s primarily because they’re taking the extra time to find out all the additional ways their customers are trying to buy from them.

Strange that retailers are just now waking up to this, because the buzz about Customer Service and Support (CS&S) has been simmering for some time, at least in the CRM world. In fact, back in March 2006, Jupiter Research changed the name of its blog category from CRM to Customer Service and Support.

We’ve known about service and support forever.
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Permalink: Tuesday, January 09, 2007 9:41 AM
Posted by admin | 0 Comments
Filed under CRM, .NET, Dovetail Software, Amdocs Clarify, Customer Service and Support, CS&S, APIs, retail

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