Dovetail Software

Corporate Blog

Browse by Tags

All Tags » CRM » Amdocs Clarify » Clarify

Daily Dovetail Links 2007-02-08

Integrating the Software to the Process . . . . How Farm Credit Turned Its Silos into a ‘Pinwheel’ . . . . Real business solutions are more than a process . . . . Mobile CRM on Demand – mobile business solution . . . . Knowledge Management Online Open Source KM . . . . CRM software rankings tell a familiar tale
read more
Permalink: Thursday, February 08, 2007 8:02 AM
Posted by editor | 0 Comments
Filed under CRM, Dovetail Software, Amdocs Clarify, Dovetail, Clarify, Customer Service and Support, CS&S, soa, customer, first choice software, saas, Customer Relationship Management, software as a service, customer relationship manager, service oriented architecture, customer service & support, knowledge management, km, Amdocs Clcrm
The Dovetail Advantage: Email and CRM

Email integration with CRM is an important part of the CRM deployment for any enterprise. This is true simply because we all live and conduct our business in our email clients to a very large degree. RSS feed readers and IM (instant messaging) both have their place in our lives, as does the visual Web browser. In some sites the visual Web browser is now more commonly used as a thin client for CRM consumption than for surfing the Web. But email is the one ubiquitous thing we can’t ignore, and always turn to.

For users of Clarify™ data within an enterprise, Dovetail has delivered enormous email capability not present in the standard Amdocs deployment. . .
read more
Permalink: Thursday, January 25, 2007 11:55 AM
Posted by editor | 0 Comments
Filed under CRM, .NET, Dovetail Software, Amdocs Clarify, Dovetail, Clarify, APIs, soa, customer, customer service, first choice software, saas, Customer Relationship Management, software as a service, customer relationship manager, service oriented architecture, outlook, email, emailmanager
The Social Networking Convergence With CRM

Convergence never stops happening. The convergence between the Internet and corporate networks continues as CRM (customer relationship management) meets SN (social networking).

It’s been talked about for some time now, Fast Company discussed it in the context of sales leads and contact management in 2004:

Social networking software should evolve to become more integrated with the everyday tools people use to manage relationship information and communicate with others. It’s a natural evolution of very useful software—it can’t stand alone for long. – The Next Generation of Contact Management Software . . .
read more
Permalink: Friday, January 19, 2007 9:55 AM
Posted by editor | 0 Comments
Filed under CRM, Dovetail Software, Amdocs Clarify, Dovetail, Clarify, CS&S, soa, customer, customer service, first choice software, saas, Customer Relationship Management, software as a service, social networking, fast company, sn, customer relationship manager, service oriented architecture, contact management

Dovetail Software Blogs

The Voice of Customer Service and Support in CRM

Favorite Posts

Archives

Syndication

Blog Roll

Browse by Tags