Dovetail Software

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Contact Center Dynamics

The sea change behind the evolution of the contact center is a shift from cost-containment to longer term, strategic actions that generate customer loyalty, monetized through upselling and repeat purchase. Data is the lifeblood of this shift: without accurate knowledge of the customer, personalized initiatives are meaningless.
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Permalink: Friday, August 10, 2007 3:50
Posted by Dovetail Software | 0 Comments
Filed under CRM, Dovetail Software, Customer Service and Support, convergence, analytics, contact center