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Press Release: Dovetail Software Invites Developers to Five-Day Workshop

Austin, TX — July 2, 2008 — Dovetail Software, a leading provider of software solutions and services for the Clarify® CRM user community, today announced open registrations for its Dovetail Developer Workshop, July 21 – July 25, for customers interested in learning how to configure, manage and customize a Dovetail CRM environment. The syllabus includes a thorough review of the base-line architecture, and many intensive programming labs where students will build significant new functionality using all the elements needed to both customize existing pages and create new ones.

The Dovetail Developer Workshop will take place...
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Permalink: Wednesday, July 02, 2008 2:19 PM
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Filed under Dovetail Software, Clarify, Dovetail Developer Workshop, press release
Dovetail Developer Workshop, July 21-25

Summer is here and so is our next Workshop. We're putting on a five-day event, the Dovetail Developer Workshop, July 21 through July 25 here in Austin, TX for Dovetail developers interested in learning how to configure, manage and customize a Dovetail CRM environment. Space is limited, so please register ASAP by simply sending Kathy Lacy an email, or calling (512) 610-5457.

The workshop will kick off with a review of the Dovetail CRM components and the base-line architecture. Later sessions will walk participants through...
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Permalink: Tuesday, July 01, 2008 2:39 PM
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Filed under Clarify, programming, Dovetail Developer Workshop
APIs Remain a Great Integration Helper

CRM systems and the contact center between them constitute a lot of spaghetti for integration. Pulling the pieces together and getting them to talk to each other – in order to give the customer-facing agent a real-time position among other reasons – tends to be a unique proposition for each organization, each with its own legacy systems, often decades old. Helpers to this situation are appearing, in the form of third-party solutions.
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Permalink: Thursday, December 13, 2007 9:30 AM
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Filed under CRM, Dovetail Software, Clarify, integration, Microsoft, API, contact center
Enterprise 2.0 and Integration

We’ve been looking at integrating Enterprise 2.0 tools into the modern organization, and yesterday we asked, who will supply the necessary interoperability? Some answers appear.
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Permalink: Tuesday, November 20, 2007 9:30 AM
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Filed under Dovetail Software, Clarify, integration, Enterprise 2.0, Microsoft CCF
Dovetail Daily Links 2007-10-23

APIs for Clarify....The architecture of participation: or, Nobody is as clever as everybody....Using business rules to prevent software spoiling....Web-Based Portal Makes Speedy Improvements to Data Access....CRM projects fail because users say 'no thanks'....If nobody thinks you're crazy, you're not innovating
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Permalink: Tuesday, October 23, 2007 2:31 PM
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Filed under Dovetail Software, Clarify, APIs, IT, CIO, Firefox
Clarify Rule Manager: The Final Answer

Amdocs Clarify's Rule Manager is the subject of a six-year discussion that came to an end, apparently after Clarify experts Dovetail Software supplied the last word.
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Permalink: Tuesday, October 16, 2007 10:31 AM
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Filed under Dovetail Software, Clarify, RuleManager, Rule Manager
Daily Dovetail Links 2007-09-20

Evolving IT....Using Pligg at Work as an easy Corporate Web 2.0 site....Is Social Networking Good for the WorkPlace?....Web 2.0 takes center stage at Gartner CRM Summit....The root of all evil....The SOA Gamble: One In Three Companies Are Disappointed, Survey Finds....Gartner: Don't focus on CRM failure
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Permalink: Thursday, September 20, 2007 7:00 AM
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Filed under CRM, Dovetail Software, Clarify, soa, Web 2.0, social networking, collaboration, Gartner
Hospitals Learn CRM Pitfalls

Hospitals, as we reported recently, are feeling the same pull to improved customer service that all industries are feeling, and are turning to CRM and related systems for solutions. As a late adopter, the patient-care institution can learn from the trials and errors of earlier adopters, and at the same time provides a text-book case study of how well the vendor industry has learned its own lessons.
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Permalink: Monday, September 10, 2007 7:28 PM
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Filed under Clarify, integration, outlook, Dovetail Web services, healthcare CRM
Daily Dovetail Links 2007-09-07

Amdocs Clarify Dashboard Tutorial....Avoiding Mistakes in Outsourcing Relationships....Learning From Failure - Models for Failure....If Office 2.0 all about scalability then GOOG has already won....vendor relationship management?....CRM's Expanding Horizon....Two Great Ways to Get Your Customers Working for YOU!
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Permalink: Friday, September 07, 2007 11:00 AM
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Filed under CRM, Clarify, saas, software development, outsourcing, dashboards, customer collaboration
Daily Dovetail Links 2007-09-06

Integrating Data and People....Are Chinese attacks blunders?....Forrester security show stresses risk management....Assistance for Dovetail and Clarify Users....contact center attrition....Cisco: IT spending big picture looks good....IDC Predicts....Social Networking - A Winnah!!
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Permalink: Thursday, September 06, 2007 11:16 AM
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Filed under Dovetail, Clarify, social networking, security, contact center, IT spending'

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