Dovetail Software

Corporate Blog

Browse by Tags

All Tags » Customer Servic... » Amdocs Clarify

Customer Support Software

Since companies don't really understand their customer very well, speech analytics software that understands the emotional communication of the customer, and translates this into institutional language that business leaders can call actionable, is a step in the right direction for all concerned.
read more
Permalink: Thursday, August 02, 2007 1:33 PM
Posted by Dovetail Software | 0 Comments
Filed under Amdocs Clarify, Customer Service and Support, ITtoolbox, Dovetail CRM, speech analytics
Support is not Forgotten by Dovetail

What the forgotten space of service and support needs most is flexible and powerful software. With the Clarify system, this means Dovetail Software. The reasons are many, and include Dovetail’s being designed specifically to fit into the Clarify installed base seamlessly, with identical look and feel, and with enormously expanded capabilities. Dovetail doesn’t only perform out of the box, it exposes most of the Clarify business processes to extension through APIs and Web Services, offering a development path for the future.
read more
Permalink: Friday, March 23, 2007 2:07 PM
Posted by admin | 0 Comments
Filed under Dovetail Software, Amdocs Clarify, Customer Service and Support, CS&S, IT, upgrade
Daily Dovetail Links 2007-02-08

Integrating the Software to the Process . . . . How Farm Credit Turned Its Silos into a ‘Pinwheel’ . . . . Real business solutions are more than a process . . . . Mobile CRM on Demand – mobile business solution . . . . Knowledge Management Online Open Source KM . . . . CRM software rankings tell a familiar tale
read more
Permalink: Thursday, February 08, 2007 8:02 AM
Posted by editor | 0 Comments
Filed under CRM, Dovetail Software, Amdocs Clarify, Dovetail, Clarify, Customer Service and Support, CS&S, soa, customer, first choice software, saas, Customer Relationship Management, software as a service, customer relationship manager, service oriented architecture, customer service & support, knowledge management, km, Amdocs Clcrm
Retail Discovers Customer Service Improves Bottom Line: Will CRM Follow?

According to CRM Daily, businesses—especially retailers—are discovering that they make more money if they offer better service and they say it’s primarily because they’re taking the extra time to find out all the additional ways their customers are trying to buy from them.

Strange that retailers are just now waking up to this, because the buzz about Customer Service and Support (CS&S) has been simmering for some time, at least in the CRM world. In fact, back in March 2006, Jupiter Research changed the name of its blog category from CRM to Customer Service and Support.

We’ve known about service and support forever.
read more
Permalink: Tuesday, January 09, 2007 9:41 AM
Posted by admin | 0 Comments
Filed under CRM, .NET, Dovetail Software, Amdocs Clarify, Customer Service and Support, CS&S, APIs, retail
Top Ten Reasons to Switch from Clarify to Dovetail

We surveyed users of Amdocs Clarify CRM systems to find out the primary reasons they incorporated, or migrated completely to, Dovetail Software’s CRM system, and their .NET platform, Dovetail SDK.

The following evaluations are in no particular order. Customer responses are edited for clarity. These are the ten most common themes we hear today, from mostly IT and some business folks.
read more
Permalink: Monday, January 08, 2007 11:19 AM
Posted by admin | 0 Comments
Filed under CRM, Dovetail Software, Amdocs Clarify, Customer Service and Support, CS&S
The Dovetail Story

Rising Star
Dovetail Software’s story began in the mid-1990s as First Choice Software, a critical technology partner with Clarify, by then the world’s second-largest producer of Customer Relationship Management (CRM) software.

Into this vastly burgeoning field, Dovetail brought its rapid deployment of innovative, custom enhancements for Clarify end-users, and this matched Clarify’s desire to enlarge its technical competence and breadth of product.

But Dovetail was distinguished by its design philosophy: take a custom problem, make a universal solution. Instead of making one-off enhancements, Dovetail created products that every Clarify user could use.
read more
Permalink: Monday, January 08, 2007 7:54 AM
Posted by admin | 1 Comments
Filed under software, CRM, Dovetail Software, Amdocs Clarify, Customer Service and Support, CS&S
Upgrade Clarify with Dovetail - Save Money and Time

Here’s a question: Rather than upgrade, is it less painful to stay with the current, outmoded install of Clarify, trying to accomplish things that the modern business requires, but that the software won’t easily do? With enterprise demand on the rise for better performing Customer Service and Support (CS&S) capability, Amdocs Clarify™ is struggling to accommodate today’s requirements. The risk of failure grows. Against this risk, there are other quandaries to ponder for the IT manager in a Clarify install. Is it worth the undoubted pain of upgrading...
read more
Permalink: Friday, January 05, 2007 9:36 AM
Posted by admin | 0 Comments
Filed under CRM, Dovetail Software, Amdocs Clarify, Customer Service and Support, CS&S
Customer Service and Support – The Forgotten Space

In the world of Customer Relationship Management (CRM) enterprises are beginning to wake up to the fact that Customer Service and Support is an important part of their business. Customer Service and Support automates service requests, complaints, product returns and enquiries. This is the necessary walk that follows the talk of sales, the place where one slip throws away all the money spent on acquisition costs of customers, as they abandon the enterprise, dissatisfied, never to return, and tell all their best friends why. This decade has seen the...
read more
Permalink: Thursday, January 04, 2007 10:12 AM
Posted by admin | 4 Comments
Filed under technology, software, CRM, Dovetail Software, Amdocs Clarify, CSS, Customer Service and Support

Dovetail Software Blogs

The Voice of Customer Service and Support in CRM

Favorite Posts

Archives

Syndication

Blog Roll

Browse by Tags