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Dovetail Email Agent 1.4 For Clarify

On October 15th Dovetail Software shipped the latest version of its email processing engine designed to access the Amdocs Clarify database. This version reflects a name change as well: what was long known in the Clarify community as SuperEmailClerk.NET, sometimes abbreviated as SEC.NET, is now Dovetail Email Agent 1.4 - and here's what's new...
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Permalink: Tuesday, October 30, 2007 10:22 AM
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Filed under Dovetail Software, Amdocs Clarify, email integration, API, windows service
APIs for Clarify

When does it make sense to write a routine from scratch, versus using a proven API that has all the testing done? The answer comes down to time and cost of course, a different equation in each case.
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Permalink: Tuesday, October 23, 2007 10:29 AM
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Filed under Dovetail Software, Amdocs Clarify, API, Assign Case, auto destination rules
Alignment Means Results

The issue of IT alignment is commonly heard nowadays, as part of the plea of the business side of the enterprise to get better response from IT. Some say that such alignment comes at the expense of technical proficiency, but we disagree. We’re tempted to say that alignment is just another word for results.
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Permalink: Monday, September 17, 2007 3:40 PM
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Filed under Dovetail Software, Amdocs Clarify, ITtoolbox, Agility, IT alignment
Integrating Data and People

Two themes arise in today’s struggle to wrestle the totality of cross-enterprise data into a single view of the truth. One theme is the choice of platforms and standards that allow for easier integration and development in the future. The other theme is the almost surprising reintroduction of the human back into software systems once viewed as destined for complete automation.
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Permalink: Wednesday, September 05, 2007 5:40 PM
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Filed under CRM, Dovetail Software, Amdocs Clarify, customer service, ITtoolbox, collaboration, data management
Customer Centric or Bust

Every storekeeper knows that the place would stay a lot cleaner without those pesky customers, but there’s a second part to this logic that we don’t need to spell out. Ruthlessly efficient trends in the modern marketplace today are coaxing larger companies also into the second half of this logic, typically against their prevailing culture. Now everybody has to be Customer Centric, there is simply no alternative if a business wants to survive.
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Permalink: Tuesday, July 17, 2007 4:08 PM
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Filed under Dovetail Software, Amdocs Clarify, ITtoolbox, Dovetail CRM, customer centricity
Knowledge and Human Resource

The new company that today’s corporation is trying to become can only happen with the assistance of technology, delivered by its IT department. What's required is operational agility, and a knowledge management system that optimizes the true value of the human resource.
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Permalink: Thursday, June 07, 2007 2:18 PM
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Filed under Dovetail Software, Amdocs Clarify, knowledge management, Dovetail CRM, unstructured information, flexible organization, human resources, open standards
Support is not Forgotten by Dovetail

What the forgotten space of service and support needs most is flexible and powerful software. With the Clarify system, this means Dovetail Software. The reasons are many, and include Dovetail’s being designed specifically to fit into the Clarify installed base seamlessly, with identical look and feel, and with enormously expanded capabilities. Dovetail doesn’t only perform out of the box, it exposes most of the Clarify business processes to extension through APIs and Web Services, offering a development path for the future.
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Permalink: Friday, March 23, 2007 2:07 PM
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Filed under Dovetail Software, Amdocs Clarify, Customer Service and Support, CS&S, IT, upgrade
Technology Responds Well to Careful Planning

Technological advances spawn instant headlines and offer rapid change to users, and the launch of the new overnight sensation obscures the underlying nature of technology development, which is a more gradual and systematic process.

Enterprise IT systems respond best to clear development plans over comfortable timelines. To devise such plans successfully is a major, deep-rooted challenge for any organization. Gray areas in the plans place a burden on IT people, who are already fairly stressed.
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Permalink: Tuesday, March 20, 2007 2:38 PM
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Filed under technology, CRM, Dovetail Software, Amdocs Clarify, IT, integration, software development, upgrade, Dovetail CRM, CRM upgrade, change management
Daily Dovetail Links 2007-02-08

Integrating the Software to the Process . . . . How Farm Credit Turned Its Silos into a ‘Pinwheel’ . . . . Real business solutions are more than a process . . . . Mobile CRM on Demand – mobile business solution . . . . Knowledge Management Online Open Source KM . . . . CRM software rankings tell a familiar tale
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Permalink: Thursday, February 08, 2007 8:02 AM
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Filed under CRM, Dovetail Software, Amdocs Clarify, Dovetail, Clarify, Customer Service and Support, CS&S, soa, customer, first choice software, saas, Customer Relationship Management, software as a service, customer relationship manager, service oriented architecture, customer service & support, knowledge management, km, Amdocs Clcrm
The Dovetail Advantage: Email and CRM

Email integration with CRM is an important part of the CRM deployment for any enterprise. This is true simply because we all live and conduct our business in our email clients to a very large degree. RSS feed readers and IM (instant messaging) both have their place in our lives, as does the visual Web browser. In some sites the visual Web browser is now more commonly used as a thin client for CRM consumption than for surfing the Web. But email is the one ubiquitous thing we can’t ignore, and always turn to.

For users of Clarify™ data within an enterprise, Dovetail has delivered enormous email capability not present in the standard Amdocs deployment. . .
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Permalink: Thursday, January 25, 2007 11:55 AM
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Filed under CRM, .NET, Dovetail Software, Amdocs Clarify, Dovetail, Clarify, APIs, soa, customer, customer service, first choice software, saas, Customer Relationship Management, software as a service, customer relationship manager, service oriented architecture, outlook, email, emailmanager

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