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Press Release: Dovetail Software Invites Developers to Five-Day Workshop

Austin, TX — July 2, 2008 — Dovetail Software, a leading provider of software solutions and services for the Clarify® CRM user community, today announced open registrations for its Dovetail Developer Workshop, July 21 – July 25, for customers interested in learning how to configure, manage and customize a Dovetail CRM environment. The syllabus includes a thorough review of the base-line architecture, and many intensive programming labs where students will build significant new functionality using all the elements needed to both customize existing pages and create new ones.

The Dovetail Developer Workshop will take place...
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Permalink: Wednesday, July 02, 2008 2:19 PM
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Filed under Clarify, Dovetail Developer Workshop, Dovetail Software, press release
Mashups Gain in Stature

The utility of the mashup has brought it to the forefront in enterprise thinking as a way to compile information, and new data shows that enterprise spending plans include mashup development now more than ever.
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Permalink: Friday, January 18, 2008 9:30 AM
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Filed under collaboration, Dovetail Software, knowledge management, mashup
The Future of IT

The IT department is not only NOT dead, but as we have frequently argued, remains one of the crucial elements in the growth and survival of the modern enterprise. This comes up as author Nicholas Carr – he of the “Does IT Matter?” bestseller – is setting the record straight about his latest prognostications for the IT industry.
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Permalink: Friday, January 11, 2008 9:30 AM
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Filed under alignment, cloud computing, Dovetail Software, enterprise IT, ITtoolbox
APIs Remain a Great Integration Helper

CRM systems and the contact center between them constitute a lot of spaghetti for integration. Pulling the pieces together and getting them to talk to each other – in order to give the customer-facing agent a real-time position among other reasons – tends to be a unique proposition for each organization, each with its own legacy systems, often decades old. Helpers to this situation are appearing, in the form of third-party solutions.
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Permalink: Thursday, December 13, 2007 9:30 AM
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Filed under API, Clarify, contact center, CRM, Dovetail Software, integration, Microsoft
Robert Scoble Interviews Jackie Bassett: Part Two

As the talk in last week’s videocast interview between Robert Scoble and Jackie Bassett progressed, it turned inevitably to the subject of blogging, social media, Web 2.0. CEOs want to deploy Web 2.0 tools, but need CIOs to tell them how to do it, and to explain the payoff. CEOs find it hard to analyze technological innovation without leadership and plain talk about revenues from CIOs.
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Permalink: Friday, December 07, 2007 9:30 AM
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Filed under CEO, CIO, Dovetail Software, innovation, Jackie Bassett, Robert Scoble, social media
How to Be a Happy CIO

Most CIOs leave their companies after 18 months on the job, and more often than not they don’t jump, they’re pushed. On the other hand, there are twenty CIOs in this entire world who are so valuable to their companies that they make over $5 million per year. How do the other CIOs get to this exalted place at the corporate table?
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Permalink: Wednesday, December 05, 2007 9:30 AM
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Filed under CEO, CIO, Dovetail Software, Jackie Bassett, Robert Scoble
Enterprise 2.0 and Integration

We’ve been looking at integrating Enterprise 2.0 tools into the modern organization, and yesterday we asked, who will supply the necessary interoperability? Some answers appear.
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Permalink: Tuesday, November 20, 2007 9:30 AM
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Filed under Clarify, Dovetail Software, Enterprise 2.0, integration, Microsoft CCF
Subversion 2.0

How to handle the arrival of Enterprise 2.0 is a thorny issue, because 2.0 tools by their nature are inventing themselves as they go, fueled by actual usage in collaborative real time. If the new tools don't work with legacy systems, who will supply the necessary interoperability?
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Permalink: Monday, November 19, 2007 10:30 AM
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Filed under Andrew McAfee, Dovetail Software, Enterprise 2.0, interoperability, IT alignment, legacy upgrade
Loose Coupling Takes Tight Logic

What’s in a name? Plenty, when it’s ‘customer_name’ in a piece of object-oriented programming that violates the Law of Demeter and forces tight coupling rather than the loose coupling that everyone is striving for nowadays.
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Permalink: Wednesday, November 14, 2007 10:30 AM
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Filed under Dovetail Software, Law of Demeter, loose coupling, object method, object oriented, tight couplng
The Clarify CRM Audit

What is the Clarify CRM Audit, valued at many thousands of dollars when obtained through Amdocs, and currently offered as a free service by Dovetail Software?
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Permalink: Thursday, November 01, 2007 11:38 AM
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Filed under Clarify CRM, CRM Audit, CRM diagnosis, Dovetail Software

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