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Dovetail Software to give the keynote presentation for DFW-HDI May Chapter Meeting

The Dallas Fort Worth Chapter of the Help Desk Institute has invited Dovetail Software to deliver the keynote presentation for their May chapter meeting. Rusty Coleman, Dovetail’s VP of Sales & Marketing, will deliver the presentation: Aligning Support Process & Software with Customer Communication Preferences. Details are as follows: Date : Thursday, May 20, 2010, 1:30 – 4:30 Place : Baylor Hospital 2001 Bryan Street Dallas, TX 75201 The presentation will cover how customer communication preferences for interacting with support activities...
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Permalink: Tuesday, May 11, 2010 5:14 PM
Posted by Dovetail Software | 0 Comments
Filed under news, Dovetail, news events, event, HDI
! Upcoming Product Release !

Dovetail Software will soon be announcing a new product that will facilitate integration through messaging. We are excited to say this product will address complex integration issues by providing a standardized mechanism for connecting internal and external systems. Applications for this product will range from basic handling of incoming emails for case updates and other projects to managing complex business workflows based on multiple external inputs. This announcement will be made first via email. If you would like to be one of the first to learn...
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Permalink: Monday, March 22, 2010 12:02 PM
Posted by Dovetail Software | 0 Comments
Filed under software, Dovetail, email integration, integration, Dovetail CRM, email management
Upcoming Webinar: Simplified Infrastructure Upgrades for Clarify

Webinar Announcement Simplified Infrastructure Upgrades for Clarify Dear Friends, Dovetail will be hosting a webinar that will highlight an alternative approach for completing Clarify infrastructure upgrades. This topic should be of interest to any organization running an older version of Clarify that needs to upgrade their CRM infrastructure. This method allows you to: Avoid upgrading Clarify (the application itself) while upgrading the database and server OS/hardware Avoid Amdocs maintenance back payments Reduce upgrade complexity and cost Improve...
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Permalink: Monday, March 08, 2010 7:45 AM
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Filed under Dovetail, Clarify, webinar, events, event
Complimentary Webinar Reminder, Wednesday, Jan. 13, 2010, 11:30AM EST

Complimentary Webinar Delivering Cost Effective Clarify Access Beyond the Support Center Dear Friends, Putting Clarify CRM™ in the hands of employees outside of the support center in a cost effective way has traditionally had its challenges: high software license costs, solution and architecture complexity, and difficulty in keeping pace with new technologies to name a few. Most companies have chosen to avoid the matter all together. Over the past 14 years, more than 100 Clarify customers have come to Dovetail for help in leveraging their Clarify...
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Permalink: Tuesday, January 12, 2010 5:33 PM
Posted by Dovetail Software | 0 Comments
Filed under Dovetail, webinar
Complimentary Webinar Delivering Cost Effective Clarify Access Beyond the Support Center

Complimentary Webinar Delivering Cost Effective Clarify Access Beyond the Support Center Dear Friends, Putting Clarify CRM™ in the hands of employees outside of the support center in a cost effective way has traditionally had its challenges: high software license costs, solution and architecture complexity, and difficulty in keeping pace with new technologies to name a few. Most companies have chosen to avoid the matter all together. Over the past 14 years, more than 100 Clarify customers have come to Dovetail for help in leveraging their Clarify...
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Permalink: Friday, December 11, 2009 12:03 PM
Posted by Dovetail Software | 0 Comments
Filed under Dovetail, Clarify Classic Client, education, webinar
Join Dovetail for Happy Hour

Drinks and appetizers are on us! Dovetail's Gary Sherman is hosting a get-together for Dovetail and Clarify friends in the Boston area. Join him at 5:30pm on December 16 at John Harvard's Brewpub in Framingham , MA. We will be welcoming customers, partners and friends for a informal evening, talking Dovetail and Clarify, technology, and meeting like-minded people, all while sharing a few pints. RSVP here Check out Gary's blog for more information on Dovetail and future events.
Permalink: Wednesday, December 09, 2009 4:22 PM
Posted by Dovetail Software | 0 Comments
Filed under Amdocs Clarify, Dovetail, Customer Service and Support, customer service, Amdocs/Clarify, blog, Dovetail CRM, Dovetail blogs, Amdocs Clarify CRM, dovetail agent, customer service software
Dovetail Daily Links 2007-12-20

Gillmor on Microsoft...2008 Forecast...Web 2.0 in the enterprise: Are you prepared?...Protecting your network includes embracing Web 2.0...An RSS feed for Dovetail Recent Knowledgebase Articles...SNS Top Ten Predictions for 2008
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Permalink: Thursday, December 20, 2007 1:30 PM
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Filed under Dovetail, Web 2.0, Microsoft, network, Gillmor, 2008, sns
Dovetail Daily Links 2007-12-18

Amateurs, Experts, and Context...Dovetail Bolt for the Holidays...Google Knol: 'Brilliant Web Marketing Strategy'...Contact center WFO market mature but growing, report says...Gartner's top 10 disruptive data center technologies...The Forces of Long Tail Software and Services
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Permalink: Tuesday, December 18, 2007 1:30 PM
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Filed under Dovetail, Google, long tail software, experts, amateurs, WFO, data center
Dovetail Daily Links 2007-10-15

Smart CRM....Tools for online conversation....Airports: Added Kiosks Shorten Lines....Manufacturing: Cutting Supply Chain Costs by Reducing Carbon Footprint....Behind "Enterprise 2.0" Performance: Exploitation or Exploration?....Sun CIO: Tackle green IT in manageable steps....Innovation and the Future of Management
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Permalink: Monday, October 15, 2007 2:30 PM
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Filed under CRM, Dovetail, CIO, Enterprise 2.0, green IT
Dovetail Daily Links 2007-10-12

The Highest Tech: Humans....Security spending soars ....Core Web Technologies (HTML, CSS, Scripts) Are Notoriously Unproductive ....Collaboration isn’t always easy ....Mobile CRM goes direct to sales force at DirectTV....Are you willing to pay more for a green tech supplier?....Green IT: Fatigue setting in already?....Social Networking: Who Really Owns Customer Data?
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Permalink: Friday, October 12, 2007 2:30 PM
Posted by Dovetail Software | 0 Comments
Filed under CRM, Dovetail, Web 2.0, AJAX, social networking, green IT, Gartner conference, Rackspace

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