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Dovetail Daily Links 2007-12-20

Gillmor on Microsoft...2008 Forecast...Web 2.0 in the enterprise: Are you prepared?...Protecting your network includes embracing Web 2.0...An RSS feed for Dovetail Recent Knowledgebase Articles...SNS Top Ten Predictions for 2008
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Permalink: Thursday, December 20, 2007 1:30 PM
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Filed under Dovetail, Web 2.0, Microsoft, network, Gillmor, 2008, sns
Dovetail Daily Links 2007-12-18

Amateurs, Experts, and Context...Dovetail Bolt for the Holidays...Google Knol: 'Brilliant Web Marketing Strategy'...Contact center WFO market mature but growing, report says...Gartner's top 10 disruptive data center technologies...The Forces of Long Tail Software and Services
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Permalink: Tuesday, December 18, 2007 1:30 PM
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Filed under Dovetail, Google, long tail software, experts, amateurs, WFO, data center
Dovetail Daily Links 2007-10-15

Smart CRM....Tools for online conversation....Airports: Added Kiosks Shorten Lines....Manufacturing: Cutting Supply Chain Costs by Reducing Carbon Footprint....Behind "Enterprise 2.0" Performance: Exploitation or Exploration?....Sun CIO: Tackle green IT in manageable steps....Innovation and the Future of Management
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Permalink: Monday, October 15, 2007 2:30 PM
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Filed under CRM, Dovetail, CIO, Enterprise 2.0, green IT
Dovetail Daily Links 2007-10-12

The Highest Tech: Humans....Security spending soars ....Core Web Technologies (HTML, CSS, Scripts) Are Notoriously Unproductive ....Collaboration isn’t always easy ....Mobile CRM goes direct to sales force at DirectTV....Are you willing to pay more for a green tech supplier?....Green IT: Fatigue setting in already?....Social Networking: Who Really Owns Customer Data?
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Permalink: Friday, October 12, 2007 2:30 PM
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Filed under CRM, Dovetail, Web 2.0, AJAX, social networking, green IT, Gartner conference, Rackspace
Dovetail Daily Links 2007-10-09

The ROI of Knowledge.....Microsoft's HealthVault Lets Consumers Stash Vital Records Online....Steve Ballmer still doesn’t understand social networking....Building a Culture of Collaboration....A CRM business case can ensure success post-implementation....What an Enterprise Architect needs to know....Pay attention to GRC
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Permalink: Tuesday, October 09, 2007 3:12 PM
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Filed under CRM, Dovetail, Web 2.0, b2b, social networking, knowledge management, Microsoft, collaboration, Enterprise architecture, ROI
Dovetail Daily Links 2007-10-08

The ROI of Collaboration....What is Enterprise 2.0? … Just ask Charlie....How Do You Measure Engagement?....Online Communities / Social Networking and CRM....The Road to Dell: Part One....A Model for Software Innovation....Commenting further on ROI and Social Computing
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Permalink: Monday, October 08, 2007 3:30 PM
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Filed under CRM, Dovetail, APIs, Dell, social networking, Enterprise 2.0, IBM, social computing, ROI
Daily Dovetail Links 2007-09-06

Integrating Data and People....Are Chinese attacks blunders?....Forrester security show stresses risk management....Assistance for Dovetail and Clarify Users....contact center attrition....Cisco: IT spending big picture looks good....IDC Predicts....Social Networking - A Winnah!!
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Permalink: Thursday, September 06, 2007 11:16 AM
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Filed under Dovetail, Clarify, social networking, security, contact center, IT spending'
Daily Dovetail Links 2007-05-10

IT as Enterprise Change Agent....Making the app work the way the user expects it to work....Customer-Led Innovation....Software 2007: SAP’s new code....Zoli on SAP....Ballmer on Software + Services....Light Enterprise Architecture
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Permalink: Thursday, May 10, 2007 10:39 AM
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Filed under Dovetail, software development, Enterprise architecture, customer innovation: SAP
Integrate With Dovetail

IT has a special challenge with integration, when the boundaries of technology systems are different from departmental turf. Integrating computing systems with each other is a complicated enough business technologically, but it brings great rewards in terms of communication across the corporate network, and the knowledge gain that comes from it. But the enterprise network can be a far-flung chain nowadays, reaching to its global outstations, outsources, and other third parties, all of whom have some material effect on the value chain...
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Permalink: Monday, April 02, 2007 3:57 PM
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Filed under Dovetail, Clarify, logistics, IT, integration, value chain
The Power of Widgets, According to IBM and Google

We told you that widgets were coming, and now two powerful icons of the online world and the corporate network – Google and IBM respectively – have combined in an agreement to share 4,000 Google Gadgets with millions of WebSphere users.

Widgets are small software applications that are little more than services – they perform nothing more than very specific tasks, certain routine computations or retrieving data from larger databases, for example. Google calls its collection of these widget services “gadgets”. Perhaps the most famous one right now is Google Maps. There is a bewildering variety of Google Gadgets.

The Web is the largest network in the world, and the perfect place for tightly specialized interest groups and individuals to generate these specifically focused services, and then offer them to public utility. The Web is now monetized to quite a degree of sophistication – with Google’s ad-serving capability as the forerunner and most obvious engine. This makes a great software market for the low scale of development involved in widgets.

The enterprise network is monetized differently, wherein all its users receive a paycheck to participate. To a great extent, the market economics required to generate widgets (with the Darwinist elimination of many failed concepts along the way, at no real cost to the network) can’t exist on the enterprise network. In-house IT can only create so many custom utilities. Both worlds need each other, and the corporate net can afford to buy the cream of the Web’s produce.
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Permalink: Thursday, March 01, 2007 1:00 PM
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Filed under CRM, Dovetail Software, Dovetail, Clarify, Customer Service and Support, CS&S, Customer Relationship Management, customer service & support, knowledge management, km

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