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Dovetail Daily Links 2008-02-15

Does Enterprise 2.0 Have Traction?....CRM spending to weather uncertain economy....CRM opportunities likely to continue....How to Deliver Customer Value and Quality....Are CRM Vendors keeping up with Conversational Marketing?
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Permalink: Friday, February 15, 2008 2:09 PM
Posted by Dovetail Software | 0 Comments
Filed under CRM, customer service & support, Enterprise 2.0
Search

Software and systems are great at generating data, especially as Enterprise 2.0 turns every knowledge worker into a knowledge resource. But software and systems are not yet completely adequate to the task of codifying all thatunstructured data. Don't fire the intranet librarian just yet. Good management of the company’s internal knowledge resources is mission-critical for the success of Enterprise 2.0.
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Permalink: Friday, January 25, 2008 9:30 AM
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Filed under knowledge management, Enterprise 2.0, enterprise search, intranet librarian, findability
Management 2.0

It’s not a new thought that an organization’s management system is not a finished object, but rather has always been changing, and always will. This matters greatly today because the Web has now arrived, with its multiple success stories of how to run a really big network, and this imparts challenge and inspiration to the smaller networks of the modern corporations. Things are changing, Enterprise 2.0 is inching its way in, and the systems and people in charge of change management may themselves have to undergo systemic change.
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Permalink: Thursday, January 24, 2008 9:30 AM
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Filed under Enterprise 2.0, management 2.0, hierarchy, john husband, gary hamel
Fluid Knowledge and People Connections

The social computing systems of Web 2.0 have demonstrated – and have proven by delivery of results – entirely new organizing principles for both knowledge and execution. What will happen as these principles are laid against legacy principles of control and planning?
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Permalink: Monday, December 03, 2007 9:30 AM
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Filed under Web 2.0, knowledge management, Enterprise 2.0, social network, connections
Enterprise 2.0 and Integration

We’ve been looking at integrating Enterprise 2.0 tools into the modern organization, and yesterday we asked, who will supply the necessary interoperability? Some answers appear.
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Permalink: Tuesday, November 20, 2007 9:30 AM
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Filed under Dovetail Software, Clarify, integration, Enterprise 2.0, Microsoft CCF
Subversion 2.0

How to handle the arrival of Enterprise 2.0 is a thorny issue, because 2.0 tools by their nature are inventing themselves as they go, fueled by actual usage in collaborative real time. If the new tools don't work with legacy systems, who will supply the necessary interoperability?
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Permalink: Monday, November 19, 2007 10:30 AM
Posted by Dovetail Software | 0 Comments
Filed under Dovetail Software, Enterprise 2.0, IT alignment, legacy upgrade, interoperability, Andrew McAfee
Not So Fast with That 2.0

The corporate landscape is vast, and legacy installs go back a long ways in time, and IT has long been burdened with headaches trying to keep it all running and move forward at the same time. Small wonder that while Buzz-2.0 is everywhere, huge gaps in uniform adoption appear everywhere also.
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Permalink: Friday, November 16, 2007 10:30 AM
Posted by Dovetail Software | 0 Comments
Filed under Web 2.0, Enterprise 2.0, IT alignment, legacy upgrade, interoperability
Measure Enterprise 2.0 by Strength of Ties

Andrew McAfee, credited with giving us the term Enterprise 2.0, now offers us a useful way to measure our success at implementing Enterprise 2.0 tools: the ties between people across the social platforms, and the strength of these ties.
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Permalink: Tuesday, November 13, 2007 10:30 AM
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Filed under Enterprise 2.0, social network, knowledge economy, weak ties, McAfee, Granovetter
Bringing in Enterprise 2.0 Tools

How is Enterprise 2.0 working out in terms of implementation? Here are some lessons learned in the trenches, from attempts thus far to bring the Web 2.0 tools of user generation into the workplace – exercises performed either by IT or in spite of IT.
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Permalink: Friday, November 09, 2007 10:30 AM
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Filed under Corporate Culture, innovation, collaboration, Enterprise 2.0, knowledge economy, knowledge worker
Dovetail Daily Links 2007-11-08

Inching Towards Enterprise 2.0...CRM Market Set to Double...Does the "I" in CIO stand for "Inspirational"?...Balancing process and agility...Russian Delegation Seeks Silicon Valley's Lessons...Defining Failure in IT
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Permalink: Thursday, November 08, 2007 2:30 PM
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Filed under CRM, CIO, Enterprise 2.0, failure learning, russia, progress

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