Dovetail Software

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Dovetail Daily Links 2008-03-25

Anti-cyclical Amdocs Will Ride Out Recession....Customer Service: Everyone Must Play a Part....Data Modeling and Process Modeling....Match-up of Enterprise Architecture and Business Intelligence....From Intelligence to Business with BI Applications
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Permalink: Tuesday, March 25, 2008 3:41 PM
Posted by Dovetail Software | 0 Comments
Filed under customer service & support, Business Intelligence, Enterprise architecture, data modeling, process modeling
Daily Dovetail Links 2007-08-22

Whither CRM?....Netflix Call Center: Personal Connection Works Best....The Rise of Speech Analytics in Call Centers....Journey to the sixth circle of hell - heretical views of the future of IT....The Engineering of Reuse....Good Reasons for Sticking With In-House, Part 2....Rethinking Business Intelligence
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Permalink: Wednesday, August 22, 2007 11:37 AM
Posted by Dovetail Software | 0 Comments
Filed under CRM, Business Intelligence, speech analytics, Enterprise architecture, IT strategy, contact center, on premise