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Dovetail Links 2008-06-18

CRM and the Enterprise 2.0 Challenge....True Enterprise Architecture....Customer Satisfaction Is Needed To Maintain Trust....Mobile CRM: Beyond the BlackBerry....Six Support Issues That Keep Execs Awake at Night

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Permalink: Wednesday, June 18, 2008 1:24 PM
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Filed under CRM, customer service & support, Enterprise architecture, mobile CRM, enterpise2.0
Dovetail Daily Links 2008-04-21

Extreme Customer Service & Support: When Employees Picket for Customers....Why Enterprise Architects Need to Support the Role of Technical Lead...Business Intelligence: The BI Boom, Part 1: New Players....Late and Over Budget – The Hidden Traps of Implementing CRM Systems
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Permalink: Monday, April 21, 2008 12:42 PM
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Filed under CRM, customer service & support, Enterprise architecture, BPM: BI
Dovetail Daily Links 2008-04-16

Removing the C from CRM....Process as a Substitute for Competence....Piloting within IT....Should We Continue to Invest in Enterprise Architecture?....San Quentin Prison: IT Failure is Life or Death
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Permalink: Wednesday, April 16, 2008 12:15 PM
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Filed under CRM, IT, Enterprise architecture, business process
Dovetail Daily Links 2008-04-15

Enterprise Architecture, Whiteboards and Bad Project Management....Breaking the SOA Logjam....Guerrilla IT: How to Stop Worrying and Learn to Love Your Superusers....No Wonder No One Wants a Job in IT....Some Advice on Visual BI
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Permalink: Tuesday, April 15, 2008 2:05 PM
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Filed under soa, IT, Enterprise architecture, BI
Dovetail Daily Links 2008-04-14

Data Integration and the Elusive 360-Degree Customer View....Making the Most of Customer Service....Knowledge Management: A Bridge Between Customers and Companies....Architects, Who Needs Them....After EDM - The Future of Business
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Permalink: Monday, April 14, 2008 12:20 PM
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Filed under customer service & support, knowledge management, Enterprise architecture, EDM
Dovetail Daily Links 2008-04-09

Something Strange in Your SOA… Who You Gonna Call?....Enterprise Architecture and Fire Drills....Check out the New Forrester Report on Business Rules....Business Analytics – Getting the Point....BI: Core to the Enterprise
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Permalink: Wednesday, April 09, 2008 2:28 PM
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Filed under soa, business rules, Enterprise architecture, BI, data architecture
Dovetail Daily Links 2008-04-07

Customer Service: Verizon Workers Plan Picket Over Customer Service....If Warren Buffett Ran a CRM Company....Monetizing Customer Experience Improvements....Enterprise Architecture: Smoke and Mirrors....WOA vs. SOA?
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Permalink: Monday, April 07, 2008 2:00 PM
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Filed under CRM, soa, customer service & support, Enterprise architecture, WOA
Dovetail Daily Links 2008-04-02

Here’s My Contribution to the IT Services Stack....Harvesting Business Rules from the IRS....Vendor-oriented Architecture Hampers SOA....Enterprise Architecture: Have you failed at selling Agile?....What is the Use of Standards?
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Permalink: Wednesday, April 02, 2008 2:28 PM
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Filed under soa, IT, business rules, Enterprise architecture, standards
Dovetail Daily Links 2008-03-28

Sluggish Economy May Spur More, but Smaller, SOA Projects....Want SOA Success? Try this Recipe....Enterprise Architecture and Death by Planning....Enterprise Decision Management and the Future of Application Development....Survey: Your IT Leaders are an Antsy Bunch
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Permalink: Friday, March 28, 2008 1:26 PM
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Filed under IT, Enterprise architecture, recession, SOA governance, application design
Dovetail Daily Links 2008-03-25

Anti-cyclical Amdocs Will Ride Out Recession....Customer Service: Everyone Must Play a Part....Data Modeling and Process Modeling....Match-up of Enterprise Architecture and Business Intelligence....From Intelligence to Business with BI Applications
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Permalink: Tuesday, March 25, 2008 3:41 PM
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Filed under customer service & support, Business Intelligence, Enterprise architecture, data modeling, process modeling

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