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  • Business Planning Precedes IT Development - Ideally
    To determine the steps required to enhance a legacy CRM deployment is a reasonably straightforward task; while the technical factors are often quite clear, enormous care is critical to ascertain the underlying business needs of the mission, and to establish their validity.

    The business needs should be the principal drivers of any significant IT resource allocation. But discovering these true needs can often present tremendous difficulties, from the nature of the business organization itself. Non-technical users have objectives that they cannot translate accurately into technical terms. By the time the requirements get to IT from management, the requested “Solution” can be widely different from the original problem. Furthermore, the organization structure of the enterprise may simply not allow for the correct input or feedback into the decision-making process.
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  • Permalink: Friday, March 16, 2007 12:53 PM
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