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Dovetail Links 2008-05-28

When Software and Politics Mix, Quality Suffers....Amdocs Teams with IBM and Cisco....Why Good Architecture is Important Even in a Web 2.0 World....Change Management in the Real World Using BPM....Why do You Need a Stated "Service Versioning" Policy
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Permalink: Wednesday, May 28, 2008 4:18 PM
Posted by Dovetail Software | 0 Comments
Filed under Web 2.0, software development, Governance, architecture, change management, BPM
Dovetail Daily Links 2008-02-11

Nominate now for ITtoolbox's IT Community Choice Awards....Call Centers: Customer Support Without Walls....Poor Customer Service Paralyzing U.S. Companies....Tools Support Governance, Not Define It....5 Things that SOA Vendors are Missing....The 360-Degree View for IT: Hype or Hope?
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Permalink: Monday, February 11, 2008 11:42 AM
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Filed under soa, ITtoolbox, customer service & support, Governance, toolism, IT alignment, call centers
CRM for Customers

The world of sales, as we discussed last week, is adapting to the new breed of customer. Salespeople are using Web 2.0 tools to communicate with customers and prospects. These tools offer rapid and easy adoption, and are powerful in forming and holding groups together around particular themes and interests.
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Permalink: Tuesday, November 06, 2007 10:30 AM
Posted by Dovetail Software | 0 Comments
Filed under CRM, Governance, risk, compliance, grc, experience economy
Wiki In The Workplace

Collaboration is the heart of Web 2.0. And very often the compelling need for collaboration spurs the deployment, which can be as simple as opening an account online. Gary Sherman, Vice President of Services and Support for Dovetail Software, describes how the pressures of inefficient collaboration inspired him to use a free wiki system online...
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Permalink: Monday, October 01, 2007 2:30 PM
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Filed under Dovetail Software, Wiki, Governance, collaboration, user generated content
Users Versus the Firewall

The challenge of Enterprise 2.0 is that the tools preferred by workers to increase their productivity are being developed quite rapidly, and adopted from word of mouth recommendation equally quickly, all of which blindsides IT governance and security.
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Permalink: Tuesday, August 07, 2007 6:34 PM
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Filed under Dovetail Software, ITtoolbox, Governance, Enterprise 2.0, security
Daily Dovetail Links 2007-07-31

Scalability....Flash drives....Future iPhones could share data over non-GSM channels....New NCR Machines May Shorten Teller Lines....Making Phone Systems More Human....next-generation multicore apps....SOA Governance and IT Portfolio Management
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Permalink: Tuesday, July 31, 2007 11:26 AM
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Filed under soa, software development, Governance, portfolio management, customer self service, storage, data transfer
Daily Dovetail Links 2007-07-17

IT Best Practice....Homeshoring of Contact Centers Set to Surge....Application Portfolio Management: Charting the Modernization Course....Hacker Unlocks Microsoft's DRM Platform....IT Supply & Demand....IT process definition....Virtualisation now key for critical systems
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Permalink: Tuesday, July 17, 2007 11:24 AM
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Filed under Governance, security, virtualization, application portfolio management, homeshoring
Dovetail Daily Links 2007-06-28

Collaboration Culture and Tools....IT Governance – Solutions Enabler....innovation as part of resource allocation....Where is IT going?....Building a Better BI Competency Center....Corporate Portfolio Management first priority at Citigroup....Taking Corporate Portfolio Management beyond IT
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Permalink: Wednesday, June 27, 2007 10:11 PM
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Filed under Business Intelligence, Governance, innovation, IT strategy, portfolio management, resource allocation
How Do You Want Those Services?

A lot of foundational work has gone into the architecture and protocols of the new computing environment currently being developed, that of reusable services, consumable on demand. While much work remains, we’re beginning to see some emphasis on the consumption end of these services now also.
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Permalink: Friday, June 01, 2007 1:31 PM
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Filed under Governance, mashups, services consumption, services durability
Will MS Office Business Applications Take Over the World?

Both on and off the Web, the entire software industry is developing towards the same place: services. But business requires better governance, and looser coupling, than today's Web mashups, even though services composition is the future. In this light, how well do Microsoft's Office Business Applications (OBA) seem fitted to take over the world?
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Permalink: Thursday, April 12, 2007 10:40 AM
Posted by admin | 0 Comments
Filed under soa, Governance, Microsoft, Services, mashup, OBA, MOSS

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