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Dovetail Links 2008-05-21

Amdocs and IBM Team to Offer Open, Standards-Based Service....What Does it Really Cost to Acquire or Lose a Customer?....Enterprise Library 4.0 Released....Breakthroughs in Analytics, Part 1
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Permalink: Wednesday, May 21, 2008 3:48 PM
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Filed under soa, customer service & support, analytics, IBM, WOA
Dovetail Daily Links 2008-03-05

Amdocs, IBM Help Enhance Customer Experience with Master Data Management....Agile IT Architecture: A Cycle Approach for Business Rule Development....Moving Beyond Technology-centric Management to Dynamic Business Service Management....Business Technology: Tech Spending: Is the Worst Over?....What Slowdown?
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Permalink: Wednesday, March 05, 2008 12:20 PM
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Filed under IBM, IT alignment, agile architecture
Dovetail Daily Links 2008-01-08

Digital World...12 predictions for Enterprise Web 2.0 in 2008...Ten Related Trends for 2008...Maintaining a 25% profit margin in this crazy world of globalization...Microsoft restores Office 2003 users’ access to old file types...IBM Trying to Keep Up With the Cloud Jones’s
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Permalink: Tuesday, January 08, 2008 1:30 PM
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Filed under Microsoft, IBM, globalization, digital technology, 2008, trends, enterprise web 2.0
Dovetail Daily Links 2007-12-19

Contextual Challenge...Microsoft in 2008: 10 Predictions...Five great unsolved mysteries of SOA...IBM cooks up internal virtual world for confidentiality, security...PC World gets it wrong: as Vonage goes, so not necessarily goes VoIP...True Customer Partnership – Making a Difference
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Permalink: Wednesday, December 19, 2007 1:30 PM
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Filed under soa, Microsoft, VoIP, IBM, Customer Partnership, contextual
Dovetail Daily Links 2007-10-08

The ROI of Collaboration....What is Enterprise 2.0? … Just ask Charlie....How Do You Measure Engagement?....Online Communities / Social Networking and CRM....The Road to Dell: Part One....A Model for Software Innovation....Commenting further on ROI and Social Computing
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Permalink: Monday, October 08, 2007 3:30 PM
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Filed under CRM, Dovetail, APIs, Dell, social networking, Enterprise 2.0, IBM, social computing, ROI
Daily Dovetail Links 2007-08-09

Authentic Voice....Managed security services grow in popularity....IBM - Robert Scoble Interviews Mike Moran and Irving Wladawsky-Berger on virtual worlds....Is software sold or bought?....All business is media: Institutional media usage surges....Dell considers bundling virtualization on motherboards....Contact Centers: Are You Drowning in Data?
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Permalink: Thursday, August 09, 2007 11:06 AM
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Filed under knowledge management, software development, security, contact center, virtualization, IBM
Innovation Driven By Tools

What are some of the collaboration tools that IT can deploy for its company?
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Permalink: Thursday, June 21, 2007 4:04 PM
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Filed under CRM, ITtoolbox, forrester, innovation, social media, collaboration, IBM
Daily Dovetail Links 2007-06-20

Culture Surprise For IT....Communities: Hotbeds of Innovation at IBM....Waterscrum vs. Scrummerfall....The 30-Day Blitz, IT Agility in Action....The Lost Art of Software Engineering....Microsoft needs REST....The Gears that could ‘augur the death of Microsoft’
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Permalink: Wednesday, June 20, 2007 11:34 AM
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Filed under IT, rest, software development, innovation, Agility, google gears, IBM

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