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Dovetail Links 2008-08-15

The Lifecycle Approach to Shaping Up Flabby Mission-Critical Apps....CRM and E-Commerce: The Integration Payoff....Forrester: The X Internet is Coming (for Real This Time)....Survey Says: Aligning IT Operations with Business Goals Increases Agility, Cuts Costs....Mobile Devices for Enterprise Apps, Part 1

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Permalink: Friday, August 15, 2008 8:48 AM
Posted by Dovetail Software | 1 Comments
Filed under application design, integration, IT alignment, mobile CRM, X Internet
Dovetail Links 2008-06-25

SOA Governance Dos and Don'ts....The Real SOA Governance Dos and Don’ts....Business Process - Linking Business and IT....Why Business/IT Alignment is Elusive....The Usefulness of the Use Case?
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Permalink: Wednesday, June 25, 2008 2:19 PM
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Filed under BPM, IT alignment, SOA governance, use case
Dovetail Links 2008-05-15

Ten Ways to Implement CRM on a Tight Budget....The Four Classical Elements Of The Digital World: Process, Service, Event, and Information....The Pain or Gain from IT Depends on the Match Between Culture and Strategy....The Secret to Creating "Pretty" Code....BPM Series: BPM Bus is Still Boarding Passengers! - Part 2
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Permalink: Thursday, May 15, 2008 8:00 PM
Posted by Dovetail Software | 0 Comments
Filed under BPM, CRM, IT alignment, programming
Dovetail Daily Links 2008-04-18

The Future Customer-Centric Organization: Best Practice and New Strategies for Improving Customer Service....Comparing Application Management and Traditional Systems Management....Are SOA-related Business Concerns Outside the IT "Comfort Zone?"....A New Iron Triangle - IT At the Intersection of Buyers and Users....Alignment of Business and IT through Cost Estimation, Part I
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Permalink: Friday, April 18, 2008 3:33 PM
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Filed under application management, customer service & support, IT, IT alignment, soa
Dovetail Daily Links 2008-04-10

The Burdensome Costs of Customer Justice....IT is Transforming Itself from a Manufacturing to a Service Industry....5 reasons IT is Soooo Slowwww....What's New about SOA?....Companies Want to Fix CRM Mistakes in 2008
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Permalink: Thursday, April 10, 2008 2:21 PM
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Filed under CRM, customer service & support, IT alignment, soa
Dovetail Daily Links 2008-03-05

Amdocs, IBM Help Enhance Customer Experience with Master Data Management....Agile IT Architecture: A Cycle Approach for Business Rule Development....Moving Beyond Technology-centric Management to Dynamic Business Service Management....Business Technology: Tech Spending: Is the Worst Over?....What Slowdown?
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Permalink: Wednesday, March 05, 2008 12:20 PM
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Filed under agile architecture, IBM, IT alignment
Dovetail Daily Links 2008-02-26

Customer Service's Gap Between Intention and Reality....Application Portfolio Management....Live from DIALOG - Sandy Carter on SOA and Web 2.0....How to Close the IT-Business Alignment Gap....How Centralized Services Make Corporations Less Agile....
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Permalink: Tuesday, February 26, 2008 12:12 PM
Posted by Dovetail Software | 0 Comments
Filed under application portfolio management, centralized services, customer service & support, IT alignment, soa, Web 2.0
Dovetail Daily Links 2008-02-11

Nominate now for ITtoolbox's IT Community Choice Awards....Call Centers: Customer Support Without Walls....Poor Customer Service Paralyzing U.S. Companies....Tools Support Governance, Not Define It....5 Things that SOA Vendors are Missing....The 360-Degree View for IT: Hype or Hope?
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Permalink: Monday, February 11, 2008 11:42 AM
Posted by Dovetail Software | 0 Comments
Filed under call centers, customer service & support, Governance, IT alignment, ITtoolbox, soa, toolism
Amateurs, Experts and Context

Letting users generate content may get you better results at lower cost than using your own processes. An amateur in the right context may deliver the right answer better than an expert in a category that’s merely close.
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Permalink: Tuesday, December 18, 2007 9:30 AM
Posted by Dovetail Software | 0 Comments
Filed under collaboration, crowdsourcing, IT alignment, UGC, user generated content
The Dynamics of Business Intelligence

Does the IT department ever get jealous of the power shift towards the business user and away from the technocrat? If information is power then surely nowhere in the enterprise is power shifting more fluidly than in the deployment of business intelligence systems across the organization.
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Permalink: Monday, November 26, 2007 9:30 AM
Posted by Dovetail Software | 0 Comments
Filed under Business Intelligence, business process, dashboards, IT alignment, loose coupling

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