Dovetail Software

Corporate Blog

Browse by Tags

All Tags » IT management

Business and IT Are Oceans Apart

Companies outsource either to save money or to make money. Companies need innovation to stay competitive and show profitability. So it seems that it all goes back to the money....What if IT were to change the way it looks at its technology investments and began to plan upgrades and innovation around general profitability?
read more
Permalink: Tuesday, September 25, 2007 1:30 PM
Posted by Dovetail Software | 0 Comments
Filed under CIO, collaboration, IT management, CFO, IT-business dialog
Daily Dovetail Links 2007-09-25

Can You Buy Innovation?....Joining An Online Community....Guerrilla SOA leader: inch by inch, it’s a cinch....The Dumbing Down of IT....SAS Releases Decision Hub Tool for Businesses....On Interbreeding Marketing & IT, and Web x.0....Rationale for Place in Crowded CRM Space
read more
Permalink: Tuesday, September 25, 2007 11:21 AM
Posted by Dovetail Software | 0 Comments
Filed under CRM, Dovetail Software, soa, Web 2.0, IT management, IT Marketing, SAS
Can You Buy Innovation?

Buyers in the outsourcing market, which Forrester estimates is topping out at $120 billion a year, were more disappointed in the innovation brought to the table by their provider than nearly anything else...When it comes to innovation, if you have an outsourcing relationship consisting of great communication and naturally occurring collaboration, would this beat a full house of internal departments that don’t talk to each other?
read more
Permalink: Monday, September 24, 2007 2:01 PM
Posted by Dovetail Software | 0 Comments
Filed under innovation, CIO, outsourcing, IT management, colaboration
Services Consume Architecture

Users want what they want, and even if they can’t specify it in advance, they know it when they experience it. These are IT’s customers. How to make them happy?

The easy answer is to feed them services to consume: network-derived datasets and communications functions pulled from inside or outside the firewall that allow the workers to get their jobs done faster, better, with less eyestrain or brainstrain.
read more
Permalink: Tuesday, August 28, 2007 4:20 PM
Posted by Dovetail Software | 0 Comments
Filed under soa, Services, Enterprise architecture, IT management, Amdocs Clarify CRM, Dovetail Web services
Daily Dovetail Links 2007-07-10

Integration Is Hard Except with Dovetail....Breadth-first IT management....Rogue IT and Magic Wands....Mashup Ubiquity....SOA Benefits....integration-as-a-service....REST-style architecture in the real world
read more
Permalink: Tuesday, July 10, 2007 10:59 AM
Posted by Dovetail Software | 0 Comments
Filed under soa, integration, rest, mashups, IT management, portfolio management
Dovetail Daily Links 2007-07-02

Knowledge Is Money....Government Customer Service: No Longer an Oxymoron?....Home Depot Aims to Speed Up Supply Chain....Enterprise Software: Not Just for Big Firms Anymore....Security appliances are vulnerable to CSRF attacks....Offshore blunders. Who is to blame?....Gartner: Customer service a six-step process
read more
Permalink: Monday, July 02, 2007 1:45 PM
Posted by Dovetail Software | 0 Comments
Filed under customer service, supply chain, outsource, security, IT management
Daily Dovetail Links 2007-06-29

Enterprise 2.0: Start Small, Build on Success....Improving the Call Center Experience....Connectivity Trumps Productivity....The Portfolio View of GE....Google offers clear path off Exchange, Notes, etc. to GMail....IBM Hunts for Ways To Trim the Fat....An SOA built without Web services!....Agility is Global....From Architect to CIO
read more
Permalink: Friday, June 29, 2007 10:54 AM
Posted by Dovetail Software | 0 Comments
Filed under soa, Agility, Enterprise architecture, IT management, lean development, contact center, portfolio management
Daily Dovetail Links 2007-06-27

The Glorious Future of the Intranet....Resisting Enterprise 2.0....Web 2.0 Is Good for All of Us....Budgeting & Portfolio Management - Siblings or distant cousins?....Do Boards care about IT?....Can DHS protect its networks?....Americans Do IT Better than Rest of World
read more
Permalink: Wednesday, June 27, 2007 12:41 PM
Posted by Dovetail Software | 0 Comments
Filed under Web 2.0, Enterprise 2.0, security, IT management, portfolio management
Daily Dovetail Links 2007-06-26

The Knowledge Network....High-Tech Learning for Low-Tech Employees....The New Face of Workforce Integration....Next-Gen Customer Service?....Global Intranet Strategies Survey Results....Collective Wisdom … Through Wikis and the wiki Way....Google’s three rules of IT....Reprise of the Golden Rules of IT
read more
Permalink: Tuesday, June 26, 2007 9:53 AM
Posted by Dovetail Software | 0 Comments
Filed under customer service, collaboration, IT management, tacit knowledge, workforce training
Daily Dovetail Links 2007-06-14

CRM Dead Canaries in the Contact Center....Corporate Portfolio Management blog....Torvalds May Move to GPL 3 Due to Solaris....Indian CIOs Look Offshore....Gartner customer data mining Magic Quadrant author discusses best software and buying tips....A success story: using SCRUM with a Chinese offshore team....The System Builder Drives IT Agility
read more
Permalink: Thursday, June 14, 2007 10:55 AM
Posted by admin | 0 Comments
Filed under ITtoolbox, Agility, scrum, outsourcing, IT management, portfolio management, open source

Dovetail Software Blogs

The Voice of Customer Service and Support in CRM

Favorite Posts

Archives

Syndication

Blog Roll

Browse by Tags