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Evolving IT

The alignment of IT with the business requirements should not require a trade-off in IT’s effectiveness as a developer and steward of the enterprise computing environment. Effectiveness and alignment can be merged into a single, overarching imperative to succeed across both technical and business benchmarks.
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Permalink: Wednesday, September 19, 2007 3:43 PM
Posted by Dovetail Software | 0 Comments
Filed under ITtoolbox, Dovetail CRM, collaboration, IT strategy, Amdocs Clarify CRM, alignement
No Time For IT?

If every IT department were focused on strategic architecture rather than firefighting, the enterprise could respond to the changing world with the kind of agility the business side longs for, increasingly articulately. But how to get there?
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Permalink: Monday, August 27, 2007 2:29 PM
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Filed under soa, ITtoolbox, Enterprise architecture, business process, IT strategy
Daily Dovetail Links 2007-08-22

Whither CRM?....Netflix Call Center: Personal Connection Works Best....The Rise of Speech Analytics in Call Centers....Journey to the sixth circle of hell - heretical views of the future of IT....The Engineering of Reuse....Good Reasons for Sticking With In-House, Part 2....Rethinking Business Intelligence
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Permalink: Wednesday, August 22, 2007 11:37 AM
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Filed under CRM, Business Intelligence, speech analytics, Enterprise architecture, IT strategy, contact center, on premise
The Different Company Part Two

The brand differentiation of the enterprise is its unique character, which it demonstrates through its actions, for better or worse, to its credit or ignominy. Therefore if a company would change to better itself in its markets, let it change in ways to serve the customers better.
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Permalink: Thursday, July 26, 2007 4:03 PM
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Filed under Dovetail Software, customer service, CIO, IT strategy, customer centricity, customer economy, branding
The Different Company

It has always been true that a company needs to make itself unique in some way, but now that business occurs in the customer economy, how is this best achieved? It will take more than a paint job. It will take performance.
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Permalink: Wednesday, July 25, 2007 5:26 PM
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Filed under Dovetail Software, customer service, CIO, IT strategy, customer centricity, customer economy, branding
Sketches of IT Best Practice

The future development path of CRM is undoubtedly tied to the business goal of constructing a customer-centric culture. The future of IT itself is challenging and exciting.
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Permalink: Monday, July 16, 2007 3:57 PM
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Filed under ITtoolbox, Dovetail CRM, Enterprise 2.0, Agile Development, IT strategy, Clarify CRM
Daily Dovetail Links 2007-07-16

Knowledge Management From Dovetail Software....Knowledge Management is all about people....Learning To Share What Everyone Knows....IT enters its most fertile development era ever....Making IT Matter....Microsoft to offer code protection, validation to other software developers....Modifying a case you don't own
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Permalink: Monday, July 16, 2007 11:25 AM
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Filed under knowledge management, software development, IT strategy, knowledge economy
Dovetail Daily Links 2007-06-28

Collaboration Culture and Tools....IT Governance – Solutions Enabler....innovation as part of resource allocation....Where is IT going?....Building a Better BI Competency Center....Corporate Portfolio Management first priority at Citigroup....Taking Corporate Portfolio Management beyond IT
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Permalink: Wednesday, June 27, 2007 10:11 PM
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Filed under Business Intelligence, Governance, innovation, IT strategy, portfolio management, resource allocation
Culture Surprise For IT

In reinventing itself to become a business the IT department doesn’t have to suffer abrupt culture shock: CIOs can read this and turn the experience into mild surprise. Because as IT begins to listen to its customers within the enterprise it will also become challenged to REVERSE its traditional way of building the organization’s computing capacity.
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Permalink: Tuesday, June 19, 2007 7:58 PM
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Filed under knowledge management, Dovetail CRM, collaboration, IT strategy, customer conversations, Clarify database
Heroic IT

Some IT departments will shrink in the coming years, replaced by services business managers can comprehend and measure. But it doesn’t have to be this way. Some IT departments will transform themselves into businesses, and grow larger and stronger, playing heroic roles in helping to lead their companies to success. This will happen because the nature of the enterprise itself is changing, not just IT.
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Permalink: Tuesday, June 05, 2007 4:10 PM
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Filed under CIO, Enterprise 2.0, Agile Development, IT strategy, flexible organization

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