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Dovetail Daily Links 2008-02-11

Nominate now for ITtoolbox's IT Community Choice Awards....Call Centers: Customer Support Without Walls....Poor Customer Service Paralyzing U.S. Companies....Tools Support Governance, Not Define It....5 Things that SOA Vendors are Missing....The 360-Degree View for IT: Hype or Hope?
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Permalink: Monday, February 11, 2008 11:42 AM
Posted by Dovetail Software | 0 Comments
Filed under soa, ITtoolbox, customer service & support, Governance, toolism, IT alignment, call centers
The Future of IT

The IT department is not only NOT dead, but as we have frequently argued, remains one of the crucial elements in the growth and survival of the modern enterprise. This comes up as author Nicholas Carr – he of the “Does IT Matter?” bestseller – is setting the record straight about his latest prognostications for the IT industry.
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Permalink: Friday, January 11, 2008 9:30 AM
Posted by Dovetail Software | 0 Comments
Filed under Dovetail Software, ITtoolbox, alignment, cloud computing, enterprise IT
The Coming Workforce

The changing shape of the workforce, as the boomers approach retirement, and as “digital natives” approach entry, is foreshadowed by some of the problems currently facing IT staffs in schools, as students find ways of getting the day’s tasks done that doesn’t fit the infrastructure provided.
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Permalink: Thursday, January 10, 2008 9:30 AM
Posted by Dovetail Software | 0 Comments
Filed under ITtoolbox, knowledge management, tacit knowledge, IT workforce, learning company
The Corporate Wiki

Are wikis really the coming thing, the indispensable corporate collaboration tool? The corporate environment, as we might expect, shows far different involvement ratios from the anonymous public sphere. Web 2.0 tools take on a different life when used in a corporate environment.
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Permalink: Monday, October 29, 2007 10:35 AM
Posted by Dovetail Software | 0 Comments
Filed under Dovetail Software, Wiki, ITtoolbox, collaboration, enterpise2.0
Dovetail Daily Links 2007-10-11

Simplified Business.....CRM Meets Content Management....Lessons In Enterprise Web 2.0 Adoption From The BBC....Zoho DB for Data Manipulation & Reporting....Ballmer speaks; Can Microsoft be everything to everyone?....Giving Customers the Value They Deserve....Harvard prof. envisions Enterprise 2.0 Web services
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Permalink: Thursday, October 11, 2007 2:31 PM
Posted by Dovetail Software | 0 Comments
Filed under ITtoolbox, CIO, Enterprise architecture, IT alignment, tech savvy, CEO
Simplified Business

Simplified IT is something that everyone would prefer, but in regarding the issues of alignment with business, is it possible that business itself is over-complicated? To what extent does business complexity prevent IT's closer alignment?
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Permalink: Thursday, October 11, 2007 11:31 AM
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Filed under Dovetail Software, ITtoolbox, Enterprise architecture, business processes, IT alignment
Is Simple IT Possible?

Simplified IT would solve a lot of IT headaches, and would also show the way for the business side to simplify many of its own outworn procedures. But is a simplified IT even possible?
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Permalink: Wednesday, October 10, 2007 11:33 AM
Posted by Dovetail Software | 1 Comments
Filed under Dovetail Software, ITtoolbox, CIO, Enterprise architecture, IT alignment, tech savvy, CEO
The ROI of Collaboration

"Web 2.0 tools are so new that no one knows what their full and far-reaching impact will yet be. The outcome of an investment in Web 2.0 is not fully predictable, because innovation - by definition containing the new - is one of the results of Web 2.0 tools. So how exactly do you forecast ROI?"
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Permalink: Friday, October 05, 2007 2:21 PM
Posted by Dovetail Software | 0 Comments
Filed under Dovetail Software, ITtoolbox, innovation, collaboration, Web 2.0 investment, Web 2.0 ROI
Dovetail Daily Links 2007-10-03

How Open Should Web 2.0 Tools Be?....Valuing IT Assets....Getting Vernacular....The dismantling of IT....Learning From Failure - Try Again....Creating a BPM Center of Excellence for the Enterprise....The Scramble for Sticky Online Banking Customers....Technology: The Traveler's Constant Companion....Is THIS Health 2.0?
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Permalink: Wednesday, October 03, 2007 8:58 AM
Posted by Dovetail Software | 0 Comments
Filed under Dovetail Software, IT, Web 2.0, Wiki, ITtoolbox, CIO, BPM, CFO, IT Assets
Web 2.0 Tools For The Enterprise

The debate on Web 2.0 within the enterprise is moving away from questions such as, what is it? and, why do we care? to a welcome new question: how do we implement it?

WebEx evangelist Gary Griffiths offers a couple of case histories in an overview at CIO.com. He shows how Sun Microsystems has managed to homesource over half its global workforce, using Web 2.0 technologies to keep the company in communication with itself. . . .
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Permalink: Friday, September 28, 2007 2:22 PM
Posted by Dovetail Software | 0 Comments
Filed under Web 2.0, Wiki, ITtoolbox, CIO, Digg, Pligg

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