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Dovetail Daily Links 2008-03-13

Sifting Through the Data Sands With 'Data Preparation for Analytics'....Getting Started: Choose a CRM System That Matches Your Business' Needs....Microsoft commits to enterprise, CRM, SaaS....Uh oh: The guys controlling the IT budget aren’t happy....Eight Ways to Fight IT Budget Cuts
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Permalink: Thursday, March 13, 2008 5:21 PM
Posted by Dovetail Software | 0 Comments
Filed under BI, CRM, data, IT spending, Microsoft
Microsoft Slowly Gets FAST Search

The Web could not have grown the way it has without search engines, and perhaps the enterprise itself will experience limits to growth without extremely good search capability inside its own firewall. Certainly the market for enterprise search is huge, and under-serviced.
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Permalink: Thursday, January 17, 2008 9:30 AM
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Filed under Business Intelligence, enterprise search, FAST, Microsoft, unstructured data
Dovetail Daily Links 2008-01-15

Telepresence and Cisco...Why Microsoft Is Acquiring FAST...Accountability, Monitoring...Brands Tap Into Social Networking...Maintenance – Letting Go of the M Word...What does “Enterprise” mean in Enterprise Decision Management?
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Permalink: Tuesday, January 15, 2008 1:30 PM
Posted by Dovetail Software | 0 Comments
Filed under brands, cisco, enterprise decision management, FAST, maintenance, Microsoft, monitoring, social networking, telepresence
Dovetail Daily Links 2008-01-08

Digital World...12 predictions for Enterprise Web 2.0 in 2008...Ten Related Trends for 2008...Maintaining a 25% profit margin in this crazy world of globalization...Microsoft restores Office 2003 users’ access to old file types...IBM Trying to Keep Up With the Cloud Jones’s
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Permalink: Tuesday, January 08, 2008 1:30 PM
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Filed under 2008, digital technology, enterprise web 2.0, globalization, IBM, Microsoft, trends
Dovetail Daily Links 2007-12-20

Gillmor on Microsoft...2008 Forecast...Web 2.0 in the enterprise: Are you prepared?...Protecting your network includes embracing Web 2.0...An RSS feed for Dovetail Recent Knowledgebase Articles...SNS Top Ten Predictions for 2008
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Permalink: Thursday, December 20, 2007 1:30 PM
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Filed under 2008, Dovetail, Gillmor, Microsoft, network, sns, Web 2.0
Gillmor on Microsoft

In the future it will be simple to look at Microsoft’s fate and call it obvious, but it sure is difficult right now to guess how the company will fare over the next few years. One thing does seem straightforward however: success or failure will surely hinge on how well Microsoft handles online computing, and the bridge between desktop and cloud.

Steve Gillmor has written another almost-subliminal work of explanation, this one celebrating Microsoft’s soon-to-be-obvious success at exactly this transition, from desktop apps and OS to cloud services, and back again. It may come as a surprise to many of us, says Gillmor, that Ray Ozzie has won the war.
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Permalink: Thursday, December 20, 2007 9:30 AM
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Filed under Apple, cloud computing, Gillmor, Microsoft, runtime
Dovetail Daily Links 2007-12-19

Contextual Challenge...Microsoft in 2008: 10 Predictions...Five great unsolved mysteries of SOA...IBM cooks up internal virtual world for confidentiality, security...PC World gets it wrong: as Vonage goes, so not necessarily goes VoIP...True Customer Partnership – Making a Difference
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Permalink: Wednesday, December 19, 2007 1:30 PM
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Filed under contextual, Customer Partnership, IBM, Microsoft, soa, VoIP
APIs Remain a Great Integration Helper

CRM systems and the contact center between them constitute a lot of spaghetti for integration. Pulling the pieces together and getting them to talk to each other – in order to give the customer-facing agent a real-time position among other reasons – tends to be a unique proposition for each organization, each with its own legacy systems, often decades old. Helpers to this situation are appearing, in the form of third-party solutions.
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Permalink: Thursday, December 13, 2007 9:30 AM
Posted by Dovetail Software | 0 Comments
Filed under API, Clarify, contact center, CRM, Dovetail Software, integration, Microsoft
Dovetail Daily Links 2007-10-17

CRM and the Contact Center....Collaboration tools are anti knowledge sharing?....Microsoft’s ‘click to communicate’ for the Windows world....Pfizer takes a leaf out of Facebook....Why Be A CIO? (Is it twilight or a new day?)....Understand Value to Enable Communication.... Rogue Access Points: Back doors into your Network
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Permalink: Wednesday, October 17, 2007 2:30 PM
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Filed under CIO, collaboration, CRM, Dovetail Software, facebook, Microsoft, Pfizer
Dovetail Daily Links 2007-10-09

The ROI of Knowledge.....Microsoft's HealthVault Lets Consumers Stash Vital Records Online....Steve Ballmer still doesn’t understand social networking....Building a Culture of Collaboration....A CRM business case can ensure success post-implementation....What an Enterprise Architect needs to know....Pay attention to GRC
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Permalink: Tuesday, October 09, 2007 3:12 PM
Posted by Dovetail Software | 0 Comments
Filed under b2b, collaboration, CRM, Dovetail, Enterprise architecture, knowledge management, Microsoft, ROI, social networking, Web 2.0

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