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Dovetail Links 2008-08-24

Customer Experience Management: Rx for the Top and Bottom Lines....Customer Loyalty: The Customer Loyalty Myth....Reporting and the Two Great Fibs of the CRM Industry....Baby Steps with SOA Governance Can Avoid IT/Business Power Plays....The Olympic Standard of World Class - for IT

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Permalink: Sunday, August 24, 2008 4:19 PM
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Filed under CRM, customer loyalty, IT, reports, SOA governance
Dovetail Links 2008-06-25

SOA Governance Dos and Don'ts....The Real SOA Governance Dos and Don’ts....Business Process - Linking Business and IT....Why Business/IT Alignment is Elusive....The Usefulness of the Use Case?
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Permalink: Wednesday, June 25, 2008 2:19 PM
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Filed under BPM, IT alignment, SOA governance, use case
Dovetail Daily Links 2008-03-28

Sluggish Economy May Spur More, but Smaller, SOA Projects....Want SOA Success? Try this Recipe....Enterprise Architecture and Death by Planning....Enterprise Decision Management and the Future of Application Development....Survey: Your IT Leaders are an Antsy Bunch
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Permalink: Friday, March 28, 2008 1:26 PM
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Filed under application design, Enterprise architecture, IT, recession, SOA governance
Dovetail Daily Links 2008-03-27

The First Rule of Programming: It's Always Your Fault....SOA Governance Case Studies....Must SOA be a Long Slog?....Customer Relationship Management in Global Insurance....We know SOA depends on cultural shifts, but — like the weather — we still don’t do much about it
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Permalink: Thursday, March 27, 2008 2:30 PM
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Filed under CRM, programming, soa, SOA governance
Dovetail Daily Links 2008-03-24

There Must be 50 Ways to View Your Process....The IT Value Stack....Best Practices for Active Response Time Monitoring....Do SMEs do Knowledge Management?: Or Simply Manage what they Know?....Wring ROI out of your SOA Governance with Validation....
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Permalink: Monday, March 24, 2008 1:24 PM
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Filed under business process, km, knowledge management, monitoring, SOA governance
Dovetail Daily Links 2008-03-11

Oracle Skins CRM with Social Networking....The Politics of Software Metrics....SOA Governance Is Not IT Governance Reborn....Enterprise Architecture - Fighting the Good Fight....Enterprise Architecture Thrives in the Right Corporate Culture....
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Permalink: Tuesday, March 11, 2008 11:51 AM
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Filed under CRM, Enterprise architecture, IT governance, metrics, SOA governance
Dovetail Daily Links 2008-02-27

SOA opening up ‘can of worms’ in organizations....Dynamic BPM—Where SOA, Rules, Processes and Events Come Together....Too Much Focus on SOA Governance…Not Enough on Architecture....More on SOA Governance and Architecture...."Give businesspeople a reason to care about SOA; give them BPM"....Mining for Customer Gold Within Unstructured Data....
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Permalink: Wednesday, February 27, 2008 9:08 AM
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Filed under architecture, BPM, data, SOA governance
Dovetail Daily Links 2008-02-20

Perfection and the Perfect Customer Experience....The Economist Poll: 80% of Companies Not Properly Engaging Customers....Integrated Business Planning and the Need for Agility....Top-10 Application-Design Mistakes....How Should Business Rules and Business Process Interact?....SOA Governance Tools Simplified....
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Permalink: Wednesday, February 20, 2008 2:51 PM
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Filed under application design, business rules, business process, customer service & support, SOA governance

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