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Dovetail Daily Links 2007-11-26

The Dynamics of Business Intelligence...What Contact Centers Need to Do...Business Intelligence's Intelligent Leap...The Impact of Web 2.0 on Knowledge Work and Knowledge Management...The testing time bomb...Why I hate test coverage tools
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Permalink: Monday, November 26, 2007 1:30 PM
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Filed under Web 2.0, Business Intelligence, contact centers, testing, coverage tools
Dovetail Daily Links 2007-11-07

Everything Is 2.0...Amid gloom and doom, US tops list of world's most competitive economies...Business Intelligence: Why Is Getting It Right So Difficult?...Knowledge Management Revitalized...CRM Remains a Fertile Market...A new more efficient hybrid? The finance-IT guy all in one?
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Permalink: Wednesday, November 07, 2007 2:30 PM
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Filed under CRM, Web 2.0, knowledge management, Business Intelligence, Finance, US economy
Dovetail Daily Links 2007-10-25

Enterprise Meta Story...Voice and Interactivity Connect Consumers...Winning End User Buy-In for Business Intelligence Tools...Military, Oil Industry Use BI to Avert Disasters...Is knowledge management bloated?....Adoption or Implementation

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Permalink: Thursday, October 25, 2007 2:30 PM
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Filed under Web 2.0, knowledge management, km, Business Intelligence, Wal-Mart, bp
Daily Dovetail Links 2007-08-30

Careful With That SaaS....The New Standard for Contact Centers....A new version of fcSDK and finalizing the move to .NET 2.0....Learning about Open Space Technology....software is not made out of bricks....Creating Enterprise 2.0 from Web 2.0....Social networking and CRM
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Permalink: Thursday, August 30, 2007 10:51 AM
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Filed under CRM, Web 2.0, social networking, software development, Business Intelligence, Dovetail SDK, contact center, .NET 2.0, enterpriseise 2.0, Open Space Technology
Daily Dovetail Links 2007-08-23

The Risk of SaaS in CRM....MySpy: Intel Community Embraces Social Networks....Companies that close networking doors jeopardize their future....Dashboards....Government looks to CRM with Citizen Relationship Management....The 2.0 Effect on CRM
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Permalink: Thursday, August 23, 2007 11:39 AM
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Filed under CRM, Web 2.0, social networking, customer service & support, Business Intelligence, mashups, dashboards, government service
Dovetail Daily Links 2007-03-16

Dovetail Software Blogs: Upgrading Enterprise CRM - Development Guidelines....The 100% guaranteed easiest way to do Enterprise 2.0....Encouraging Enterprise 2.0: As simple as possible, but no simpler....Cisco Throws Down Gauntlet With $3.2B WebEx Buy....Why Cisco paid $3.2B for WebEx....SharePoint: The next big ‘operating system’ from Microsoft?....Gartner Business Intelligence Summit 2007: Redefining BI....What you need to know about Decision Services
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Permalink: Friday, March 16, 2007 12:41 PM
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Filed under soa, Web 2.0, Wiki, 2.0, Business Intelligence, social media

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