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Dovetail Daily Links 2007-12-27

Full Customer Relationships...Employers to Use Wiki's, Blogs and Social Networking to Engage Staff...Does your organization trust you to collaborate?...Reality mining and your cell phone...Why do we hate process?...Why do we hate process so much anyways?
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Permalink: Thursday, December 27, 2007 1:30 PM
Posted by Dovetail Software | 0 Comments
Filed under Wiki, social networking, collaboration, customer relationship, process, reality mining
The Corporate Wiki

Are wikis really the coming thing, the indispensable corporate collaboration tool? The corporate environment, as we might expect, shows far different involvement ratios from the anonymous public sphere. Web 2.0 tools take on a different life when used in a corporate environment.
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Permalink: Monday, October 29, 2007 10:35 AM
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Filed under Dovetail Software, Wiki, ITtoolbox, collaboration, enterpise2.0
Dovetail Daily Links 2007-10-18

Elusive ROI....Better IT Security Doesn't Mean Spending More....SOA Vendor Mistakes Costing them Business…How to Fix This....McDonald's Credits Business Intelligence for Recent Growth....EA and corporate memory....How Boeing is managing its collective information....Harnessing the power of informal employee networks

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Permalink: Thursday, October 18, 2007 2:31 PM
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Filed under Dovetail Software, soa, IT, Wiki, ROI, McDonald's, EA
Dovetail Daily Links 2007-10-03

How Open Should Web 2.0 Tools Be?....Valuing IT Assets....Getting Vernacular....The dismantling of IT....Learning From Failure - Try Again....Creating a BPM Center of Excellence for the Enterprise....The Scramble for Sticky Online Banking Customers....Technology: The Traveler's Constant Companion....Is THIS Health 2.0?
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Permalink: Wednesday, October 03, 2007 8:58 AM
Posted by Dovetail Software | 0 Comments
Filed under Dovetail Software, IT, Web 2.0, Wiki, ITtoolbox, CIO, BPM, CFO, IT Assets
How Open Should Web 2.0 Tools Be?

If your company decides to create a wiki – whether it’s for internal use or customers or both – who should have access to it? What controls will you need to put in place? How open should you make your company wiki? . . . .
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Permalink: Tuesday, October 02, 2007 2:04 PM
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Filed under Dovetail Software, Wiki, crowdsourcing, collaboration, IT governance
Dovetail Daily Links 2007-10-02

Wiki In The Workplace....homeshoring: Please Hold While I Answer the Doorbell....CRM Imperfect Scores....Gartner CRM 2007 : Day 2 and Back to the Future....Defense in depth: Less is sometimes more....Take email discovery seriously.... More HIPAA Heat to Come?
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Permalink: Tuesday, October 02, 2007 11:19 AM
Posted by Dovetail Software | 0 Comments
Filed under CRM, customer service, Wiki, email, security, homeshoring, CRM 2.0, hipaa, compliance, customer feedback
Wiki In The Workplace

Collaboration is the heart of Web 2.0. And very often the compelling need for collaboration spurs the deployment, which can be as simple as opening an account online. Gary Sherman, Vice President of Services and Support for Dovetail Software, describes how the pressures of inefficient collaboration inspired him to use a free wiki system online...
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Permalink: Monday, October 01, 2007 2:30 PM
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Filed under Dovetail Software, Wiki, Governance, collaboration, user generated content
Daily Dovetail Links 2007-10-01

Web 2.0 Tools For The Enterprise....India Outsources Its Own Outsourcing....Write your own laws....Tech giants chart research goals....Nicholas Carr's Blog: Fat Guy in Salesforce hell....Outside Innovation: Predicting the Future Using Crowdsourcing?....Agile Like a Sunflower
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Permalink: Monday, October 01, 2007 11:16 AM
Posted by Dovetail Software | 0 Comments
Filed under Web 2.0, Wiki, crowdsourcing, collaboration, Agility, outsourcing
Web 2.0 Tools For The Enterprise

The debate on Web 2.0 within the enterprise is moving away from questions such as, what is it? and, why do we care? to a welcome new question: how do we implement it?

WebEx evangelist Gary Griffiths offers a couple of case histories in an overview at CIO.com. He shows how Sun Microsystems has managed to homesource over half its global workforce, using Web 2.0 technologies to keep the company in communication with itself. . . .
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Permalink: Friday, September 28, 2007 2:22 PM
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Filed under Web 2.0, Wiki, ITtoolbox, CIO, Digg, Pligg
Daily Dovetail Links 2007-07-18

Customer Centric or Bust....Outsourcing to Multiple Locations....SOA Trends Indicated in IBM Survey....Web 2.0 Wiki Essentials....Online backup solutions: a review....Government, contractors hit in targeted attack....Microsoft patents the mother of all adware systems
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Permalink: Wednesday, July 18, 2007 11:25 AM
Posted by Dovetail Software | 0 Comments
Filed under soa, Wiki, Microsoft, outsource, security, backup

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