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Dovetail Links 2008-05-28

When Software and Politics Mix, Quality Suffers....Amdocs Teams with IBM and Cisco....Why Good Architecture is Important Even in a Web 2.0 World....Change Management in the Real World Using BPM....Why do You Need a Stated "Service Versioning" Policy
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Permalink: Wednesday, May 28, 2008 4:18 PM
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Filed under architecture, BPM, change management, Governance, software development, Web 2.0
Dovetail Daily Links 2008-03-04

Gartner's Seven Ways to Improve the Customer Experience....Rethinking SOA and Integration....The ''Tipping Point'' for Customer Service....Are Customers Assets?....SOA Growth in 2007-2008....Do you have an Architect personality?
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Permalink: Tuesday, March 04, 2008 4:44 PM
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Filed under architecture, customer service & support, integration, soa
Dovetail Daily Links 2008-02-27

SOA opening up ‘can of worms’ in organizations....Dynamic BPM—Where SOA, Rules, Processes and Events Come Together....Too Much Focus on SOA Governance…Not Enough on Architecture....More on SOA Governance and Architecture...."Give businesspeople a reason to care about SOA; give them BPM"....Mining for Customer Gold Within Unstructured Data....
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Permalink: Wednesday, February 27, 2008 9:08 AM
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Filed under architecture, BPM, data, SOA governance
Dovetail Daily Links 2008-02-13

Amdocs Releases New Unified Mobile Commerce, Designing Customer Interactions for a Quality Experience....Getting Sick of SOA Governance Yet?....Running IT 'Like a Business' has its Limits

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Permalink: Wednesday, February 13, 2008 3:50 PM
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Filed under architecture, customer service & support, data management, IT, soa
Dovetail Daily Links 2007-12-10

Reviews...Management 2.0...Shedding light on China's underground cybercrime economy...The "Dumbing Down" of Innovation...Just how much agility can SOA (or BPM) really deliver anyway?...Inside Architecture : Get BPM into IT project funding...Inside Architecture
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Permalink: Monday, December 10, 2007 1:30 PM
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Filed under architecture, china, innovation, management 2.0, reviews, soa
Dovetail Daily Links 2007-11-06

CRM for Customers...Gartner Magic Quadrant Puts Together Data Integration Leaders...Dragging the Contact Center into the 21st Century...A principle of management control...Abercrombie & Fitch has the right idea when it comes to how it's fashioning IT...Got Architecture?
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Permalink: Tuesday, November 06, 2007 2:30 PM
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Filed under abercrombie and fitch, architecture, contact center, CRM, data integration, management control
Software as a Dis-Service?

There should really be little surprise to encounter the drawbacks that are intrinsic to SaaS, and obvious from an initial appraisal: the deployment depends on the uptime of the service provider, and when the system goes down, in-house IT is powerless even to give assurances or estimates; data security is the other obvious area of concern, but less obvious to any except IT perhaps is the underlying structure of the organization’s data, and the question of how amenable to hosted processing it is.
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Permalink: Tuesday, September 11, 2007 6:20 PM
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Filed under architecture, Business Intelligence, Clarify CRM, Dovetail CRM, ITtoolbox, saas
Daily Dovetail Links 2007-07-30

Retail Self Service CRM....no I in team....Architecting the Real World - Lessons from Second Life....amoebic computing....How to build SOA when executives don’t care....A checkpoint on Web 2.0 in the enterprise....Analysis and creativity in decision-making
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Permalink: Monday, July 30, 2007 11:47 AM
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Filed under adaptive control, architecture, Enterprise 2.0, IT development process, parallel processing, soa
Microsoft is Alive

How well is Microsoft really doing in the realm of software development? Some people say Microsoft is Dead, referring to its lackluster performance on the Web, but the company extends across several industries, and in the realm of CRM and business intelligence it's definitely one to watch. This three-part look at the Redmond company begins and ends with the assertion that Microsoft is alive, and here's why...
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Permalink: Monday, April 09, 2007 4:22 PM
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Filed under Agility, architecture, Microsoft, network effect, software development
Daily Dovetail Links 2007-03-23

Dovetail Software Blogs: Collaboration Is the Heart of Development....the changing role of the CIO....Understanding Enterprise Architecture....collaboration is better in small focused communities....Harnessing the Power of Enterprise Decision Management To Drive Retail Growth....the rules of traditional knowledge sharing, learning, and training are changing....Oracle sues SAP....Enterprise software makes the headlines
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Permalink: Friday, March 23, 2007 9:28 AM
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Filed under architecture, collaboration, CRM, decision management, knowledge management

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