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Dovetail Links 2008-10-04

Customer vs. Company, With Call Centers in the Middle....How to Know Customers' Needs Before They Do....First Steps To and Beyond Operational Business Intelligence....Hidden Business Rule Example....The Four Processes of SOA Governance
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Permalink: Saturday, October 04, 2008 6:50 PM
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Filed under Business Intelligence, business rules, master data management, call centers, SOA governance
Dovetail Links 2008-08-09

Unified Communications: Lifeblood of the Contact Center....Message for Electronics Retailers: Customer Service Sells....Believe in Business Rules (I Do)....Disorganized Data Is Big Problem for Many Organizations....Does IT Matter (or How Agile is Changing What IT Means)

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Permalink: Saturday, August 09, 2008 2:31 PM
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Filed under IT, customer service & support, business rules, data, unified communications
Dovetail Daily Links 2008-04-09

Something Strange in Your SOA… Who You Gonna Call?....Enterprise Architecture and Fire Drills....Check out the New Forrester Report on Business Rules....Business Analytics – Getting the Point....BI: Core to the Enterprise
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Permalink: Wednesday, April 09, 2008 2:28 PM
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Filed under soa, business rules, Enterprise architecture, BI, data architecture
Dovetail Daily Links 2008-04-02

Here’s My Contribution to the IT Services Stack....Harvesting Business Rules from the IRS....Vendor-oriented Architecture Hampers SOA....Enterprise Architecture: Have you failed at selling Agile?....What is the Use of Standards?
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Permalink: Wednesday, April 02, 2008 2:28 PM
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Filed under soa, IT, business rules, Enterprise architecture, standards
Dovetail Daily Links 2008-02-22

Business Rules are Core to the BPM/SOA Value Proposition....Building End-to-end BPM Solutions for the Agile Business....The Transition from Supply Chain to Alliance and Supply Networks....Designing an Argumentation-based Knowledge Management System for Logistics Operations....How to Develop and Implement a KM System....
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Permalink: Friday, February 22, 2008 3:08 PM
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Filed under soa, km, supply chain, BPM, business rules
Dovetail Daily Links 2008-02-20

Perfection and the Perfect Customer Experience....The Economist Poll: 80% of Companies Not Properly Engaging Customers....Integrated Business Planning and the Need for Agility....Top-10 Application-Design Mistakes....How Should Business Rules and Business Process Interact?....SOA Governance Tools Simplified....
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Permalink: Wednesday, February 20, 2008 2:51 PM
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Filed under customer service & support, business rules, business process, SOA governance, application design
Dovetail Daily Links 2008-02-12

Amdocs and IBM Join to Improve Customer Experience....Customer Service and Support is Vital to CRM....Business Process Management and Strategic Decisions....A Free Analyst Report on Scaling SOA Quality....Bringing BI Closer to Business Processes....Resist the Temptation of Well-integrated SOA Suites, Says Analyst
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Permalink: Tuesday, February 12, 2008 2:46 PM
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Filed under CRM, soa, customer service & support, Business Intelligence, business rules, BI
Integration Is Hard Except with Dovetail

Integration is one of the major stumbling blocks to progress in enterprise development, and one of the spurs to more agile deployment of resources. But the ways to proceed forward are a challenge. SOA is difficult to implement, and while SOA is not services – services are not the requisite component that makes SOA - nevertheless, services are the most practical and obvious way for companies to evolve their legacy stack into reusable resources.
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Permalink: Monday, July 09, 2007 3:25 PM
Posted by Dovetail Software | 2 Comments
Filed under soa, integration, Dovetail CRM, business rules, Enterprise 2.0, Clarify CRM
Daily Dovetail Links 2007-03-27

Dovetail Software Blogs: Collaboration Spreads From the Web to the Corporate Network....developing intelligent add-ons for Microsoft Exchange/Outlook....Every system needs two owners: a business owner and an IT owner....Standardize to Reduce Cost and Improve Proces....Business Rules and SDLC - some questions....WSDL 2.0....Microsoft seeks mashups for Live Search in bid to best Google
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Permalink: Tuesday, March 27, 2007 9:51 AM
Posted by admin | 0 Comments
Filed under IT, email integration, widgets, Business Intelligence, Microsoft, Services, business rules

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