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Dovetail Links 2008-06-04

ECtel and Amdocs Team Up to Fight Fraud....Extending IT's Perimeter....Breakthroughs in Analytics, Part 3....The Call Center Customer of the Future....It's Been a Gloomy Decade for Contact Centers
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Permalink: Wednesday, June 04, 2008 10:07 AM
Posted by Dovetail Software | 1 Comments
Filed under IT, Business Intelligence, call center, contact center
Business Intelligence Still Key

Business intelligence across the enterprise remains a strong development goal in 2008. Issues of data quality and integration still plague the effort, and results to date are mixed.
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Permalink: Thursday, January 03, 2008 9:30 AM
Posted by Dovetail Software | 0 Comments
Filed under integration, Business Intelligence, data quality, contact center, top line revenue
Dovetail Daily Links 2007-12-21

Why are you still generating reports?...What CEOs Want from CIOs...Outsourcing Predictions for 2008… in a nutshell...Finding the Right Contact Center Partner...The Endgame for Business Intelligence
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Permalink: Friday, December 21, 2007 1:30 PM
Posted by Dovetail Software | 0 Comments
Filed under Business Intelligence, outsourcing, contact center, CIOs, simpleDB, reports
Daily Dovetail Links 2007-09-26

Business and IT Are Oceans Apart....Call Center a Case Study in Employee Accountability....SOA Development....Barriers to Outsourcing Business Intelligence....How Different Are The Rules for Billion Dollar Outsourcing Deals?....CEO Geeks Rule....Want business influence? You may already have more than you think!
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Permalink: Wednesday, September 26, 2007 10:34 AM
Posted by Dovetail Software | 0 Comments
Filed under soa, Business Intelligence, CIO, outsourcing, contact center, IT alignment, outsourcing innovation
Daily Dovetail Links 2007-08-30

Careful With That SaaS....The New Standard for Contact Centers....A new version of fcSDK and finalizing the move to .NET 2.0....Learning about Open Space Technology....software is not made out of bricks....Creating Enterprise 2.0 from Web 2.0....Social networking and CRM
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Permalink: Thursday, August 30, 2007 10:51 AM
Posted by Dovetail Software | 0 Comments
Filed under CRM, Web 2.0, social networking, software development, Business Intelligence, Dovetail SDK, contact center, .NET 2.0, enterpriseise 2.0, Open Space Technology
Daily Dovetail Links 2007-08-22

Whither CRM?....Netflix Call Center: Personal Connection Works Best....The Rise of Speech Analytics in Call Centers....Journey to the sixth circle of hell - heretical views of the future of IT....The Engineering of Reuse....Good Reasons for Sticking With In-House, Part 2....Rethinking Business Intelligence
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Permalink: Wednesday, August 22, 2007 11:37 AM
Posted by Dovetail Software | 0 Comments
Filed under CRM, Business Intelligence, speech analytics, Enterprise architecture, IT strategy, contact center, on premise

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