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Amateurs, Experts and Context

Letting users generate content may get you better results at lower cost than using your own processes. An amateur in the right context may deliver the right answer better than an expert in a category that’s merely close.
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Permalink: Tuesday, December 18, 2007 9:30 AM
Posted by Dovetail Software | 0 Comments
Filed under crowdsourcing, collaboration, IT alignment, user generated content, UGC
How Open Should Web 2.0 Tools Be?

If your company decides to create a wiki – whether it’s for internal use or customers or both – who should have access to it? What controls will you need to put in place? How open should you make your company wiki? . . . .
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Permalink: Tuesday, October 02, 2007 2:04 PM
Posted by Dovetail Software | 0 Comments
Filed under Dovetail Software, Wiki, crowdsourcing, collaboration, IT governance
Daily Dovetail Links 2007-10-01

Web 2.0 Tools For The Enterprise....India Outsources Its Own Outsourcing....Write your own laws....Tech giants chart research goals....Nicholas Carr's Blog: Fat Guy in Salesforce hell....Outside Innovation: Predicting the Future Using Crowdsourcing?....Agile Like a Sunflower
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Permalink: Monday, October 01, 2007 11:16 AM
Posted by Dovetail Software | 0 Comments
Filed under Web 2.0, Wiki, crowdsourcing, collaboration, Agility, outsourcing
Enterprise 2.0: Start Small, Build on Success

The Enterprise 2.0 revolution may not even be noticed. The tools to be deployed that subvert the existing order, and transform the company culture into one of innovation driven by collaboration, are relatively simple, and with a small footprint.
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Permalink: Wednesday, June 27, 2007 10:20 PM
Posted by Dovetail Software | 0 Comments
Filed under Web 2.0, Wiki, ITtoolbox, knowledge management, innovation, crowdsourcing, collaboration, Enterprise 2.0
Crowdsourcing IT

Collaboration leads to innovation, and the new IT run as a business will follow the lead of commerce and collaborate with its customers within the enterprise. When it does this, IT culture had better be ready for the resulting mandates for change that will come back.

First of course, IT has to learn how to converse with its customers...
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Permalink: Monday, June 18, 2007 1:41 PM
Posted by admin | 0 Comments
Filed under innovation, crowdsourcing, collaboration, tacit knowledge, customer conversations
Daily Dovetail Links 2007-03-30

Dovetail Software Blogs: Dovetail Makes the Difference....Knowledge Networks and crowdsourcing academic scientists....OASIS Approves New Web Services Security Standards....VoIP and the Emerging-Market Call Center....Survey: Customers Give Low Service Marks to Asian, Australian Banks....Microsoft readies new ‘Tahiti’ collaboration service....What’s your going rate? IT work orders by state....turning IT into a business unit?
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Permalink: Friday, March 30, 2007 9:40 AM
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Filed under customer loyalty, IT, crowdsourcing, collaboration, knowledge network

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