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Amateurs, Experts and Context

Letting users generate content may get you better results at lower cost than using your own processes. An amateur in the right context may deliver the right answer better than an expert in a category that’s merely close.
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Permalink: Tuesday, December 18, 2007 9:30 AM
Posted by Dovetail Software | 0 Comments
Filed under collaboration, crowdsourcing, IT alignment, UGC, user generated content
Knowledge Changes with Context

Will humans tag all knowledge with metadata themselves, or will they be crafty enough to pass the job to robots? Will knowledge management survive the superior knowledge generated on the fly by Web 2.0 social networking tools? Will any traditional hierarchy survive Web 2.0? You'd better read on.
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Permalink: Friday, November 30, 2007 9:30 AM
Posted by Dovetail Software | 4 Comments
Filed under context, crowdsourcing, knowledge management, metadata, social networking, tagging, trust
How Open Should Web 2.0 Tools Be?

If your company decides to create a wiki – whether it’s for internal use or customers or both – who should have access to it? What controls will you need to put in place? How open should you make your company wiki? . . . .
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Permalink: Tuesday, October 02, 2007 2:04 PM
Posted by Dovetail Software | 0 Comments
Filed under collaboration, crowdsourcing, Dovetail Software, IT governance, Wiki
Daily Dovetail Links 2007-10-01

Web 2.0 Tools For The Enterprise....India Outsources Its Own Outsourcing....Write your own laws....Tech giants chart research goals....Nicholas Carr's Blog: Fat Guy in Salesforce hell....Outside Innovation: Predicting the Future Using Crowdsourcing?....Agile Like a Sunflower
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Permalink: Monday, October 01, 2007 11:16 AM
Posted by Dovetail Software | 0 Comments
Filed under Agility, collaboration, crowdsourcing, outsourcing, Web 2.0, Wiki
Daily Dovetail Links 2007-09-19

Agile Development: Dare to Fail....Seth Godin - alarm clock innovation....Economist this week on algorithms and business....Jumpstarting Innovation: Using Disruption to Your Advantage....Disruption is opportunity....Provoking the Change through Communities....Culture Clash in Office 2.0
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Permalink: Wednesday, September 19, 2007 7:00 AM
Posted by Dovetail Software | 0 Comments
Filed under Agile Development, analytics, contextual CRM, CRM, crowdsourcing, disruption, innovation, office 2.0, production quality, Web 2.0
Customer Collaboration Reverses the Flow of Software

The thought of handing tools to your customers and letting them participate in the knowledge campus or even to a degree in the development process of your company is in one sense no different from handing them a sheet of paper, say, and asking them to take a simple survey.

The real difference is that systems built and maintained by IT penetrate deeply to the core of the enterprise, and customer participation in a technological manner goes far beyond the company mouthing politeness: real participation promises a threat to structure integrity.
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Permalink: Friday, September 07, 2007 5:48 PM
Posted by Dovetail Software | 0 Comments
Filed under crowdsourcing, customer centricity, customer collaboration, Dovetail Software, ITtoolbox, software development
Daily Dovetail Links 2007-08-03

Customer Support Software....VoIP security reaches tipping point....Possible secure alternative to VoIP SIP....contact center self service....Healthcare, Computers and the Bottom Line....Knowledge management shifts to new ways of thinking....Google Uses Crowdsourcing To Create Maps In India
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Permalink: Friday, August 03, 2007 11:24 AM
Posted by Dovetail Software | 0 Comments
Filed under contact center, crowdsourcing, customer self service, healthcare, security, sip, VoIP
Enterprise 2.0: Start Small, Build on Success

The Enterprise 2.0 revolution may not even be noticed. The tools to be deployed that subvert the existing order, and transform the company culture into one of innovation driven by collaboration, are relatively simple, and with a small footprint.
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Permalink: Wednesday, June 27, 2007 10:20 PM
Posted by Dovetail Software | 0 Comments
Filed under collaboration, crowdsourcing, Enterprise 2.0, innovation, ITtoolbox, knowledge management, Web 2.0, Wiki
Daily Dovetail Links 2007-06-19

Crowdsourcing IT....IBM: Web 2.0 for Biz Ready for Takeoff....Trimming Supermarket Checkout Times....Wachovia to Open First Offshore Call Center....Ranking Government Service....When a Spreadsheet is NOT a Spreadsheet....Shift risk management forward
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Permalink: Tuesday, June 19, 2007 11:06 AM
Posted by admin | 0 Comments
Filed under crowdsourcing, customer service, IT, mashup, outsourcing, risk, software development, Web 2.0
Crowdsourcing IT

Collaboration leads to innovation, and the new IT run as a business will follow the lead of commerce and collaborate with its customers within the enterprise. When it does this, IT culture had better be ready for the resulting mandates for change that will come back.

First of course, IT has to learn how to converse with its customers...
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Permalink: Monday, June 18, 2007 1:41 PM
Posted by admin | 0 Comments
Filed under collaboration, crowdsourcing, customer conversations, innovation, tacit knowledge

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