Dovetail Software

Corporate Blog

Browse by Tags

All Tags » customer satisfaction

Getting Satisfaction: Strange but True Customer Service Stories

Monitoring the Net for customer service and support news unearths some pretty unusual stories now and then thanks to unpredictable human behavior.

For example, customers so love their Roombas that they treat their robot vacuum cleaners like pets and more than 50% have pet names for them. You know your customers are satisfied when some evangelists like these Roomba fans will even take their robots on vacation with them because they don't want to leave them at home alone.
read more
Permalink: Thursday, June 12, 2008 8:59 AM
Posted by Dovetail Software | 0 Comments
Filed under customer satisfaction, customer service & support
CRM Sales Up, Customer Satisfaction Up but There's Still Work to be Done

Good news (sort of) this week for customer service and support. The American Customer Satisfaction Index (ACSI) issued a release that touted "Customer Satisfaction Halts Slide, Glimmer of Hope for the Economy?" (download PDF). For the first time in a year, the index rose by .04%, with high end hotels out-performing their budget competitors and satellite company customers reporting happier experiences than those who get their ESPN fix from cable companies.

Still, according to ACSI, all is not rosy...
read more
Permalink: Thursday, May 29, 2008 6:49 PM
Posted by Dovetail Software | 0 Comments
Filed under CRM, customer satisfaction, customer service & support
Geek-Level Customer Satisfaction

At Dovetail Software we often learn more about customer service from our own software engineers than we do from all the marketing and CRM sites put together. Take a recent conversation about Behavior Driven Development...
read more
Permalink: Friday, October 26, 2007 10:30 AM
Posted by Dovetail Software | 0 Comments
Filed under Dovetail Software, customer satisfaction, Behavior Driven Development, BDD, product design
Product Comes from Process

As a company strips out the barriers and obstacles between itself and its customers, it approaches closer to the ideal of customer service, which already exists perfectly in the customer mind. We can see this reinvention happening by judging the goods and services that the company produces. Eventually, somebody makes a decent alarm clock...
read more
Permalink: Monday, October 22, 2007 10:30 AM
Posted by Dovetail Software | 0 Comments
Filed under Amdocs Clarify, customer service, customer satisfaction, Dovetail CRM, Clarify CRM
Daily Dovetail Links 2007-05-18

Setting Up the IT Shop: Getting the Shop In Order....Email value management....Customer Satisfaction....IBM and CRM in Second Life....Multi-Enterprise Integration Strategies....Offshoring Overblown....Who takes credit for SOA ’success’? Should IT? - the debate rages on
read more
Permalink: Friday, May 18, 2007 10:42 AM
Posted by admin | 0 Comments
Filed under soa, IT, customer satisfaction, email integration, soap, outsource, virtual community
Daily Dovetail Links 2007-03-08

Intelligent Supply Chain....Your Customer Is Not Your Diagnostic Tool....Interdepartmental Communication....senior management resistance to change....Oracle Focuses on Biz Intelligence....Five keys to justifying BI investments....The top Marketing Resource Management (MRM) software vendors....Governance Tools -- Buyers Beware
read more
Permalink: Thursday, March 08, 2007 8:38 AM
Posted by admin | 0 Comments
Filed under customer satisfaction, integration, performance management, Business Intelligence, Enterprise Culture, Governance, Corporate Culture, Marketing Resource Management, Interdepartmental Communication
Daily Dovetail Links 2007-01-15

CRM and CS&S – Breaking in the New Deployment....CRM was only half the solution....Distributors Require Data Integration According to Industrial CRM Leader Commence....Budgeting for SOA Success....The Central Role of Operations....
read more
Permalink: Monday, January 15, 2007 7:12 AM
Posted by editor | 0 Comments
Filed under soa, customer service, saas, Web 2.0, end-user experience, AJAX, customer satisfaction
Daily Dovetail Links 2007-1-12

On-Demand CRM and On-Premise CRM....Planning for Growth with Scalable CRM....Supply Chain Opportunities....Why Sales isn’t process driven...Surge in Web 2.0 Apps Expected in 2007....Why business is driving SaaS adoption.
read more
Permalink: Friday, January 12, 2007 8:23 AM
Posted by editor | 0 Comments
Filed under soa, customer service, saas, Web 2.0, end-user experience, AJAX, customer satisfaction
Daily Dovetail Links 2007-1-11

News you can use:

CRM 2.0 or Customer Service 101?....SOA and the future of business applications....Debate over new computing trends....SOA and the end-user....The buzz about SaaS....Customer service tips....
read more
Permalink: Thursday, January 11, 2007 7:35 AM
Posted by admin | 0 Comments
Filed under soa, customer service, saas, Web 2.0, end-user experience, AJAX, customer satisfaction
Attachment(s): codewarrior_1.jpg

Dovetail Software Blogs

The Voice of Customer Service and Support in CRM

Favorite Posts

Archives

Syndication

Blog Roll

Browse by Tags