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Dovetail Software Case Studies

Communications Leading Global Telecommunications Company Delivers Web-Based Support with Dovetail CRM Leading Broadband Gateway Company Provides Enterprise-Wide Access to CRM Information with Dovetail SDK Major North American Communications Services Company Shares Customer Information with Service Partners Using Dovetail SDK Healthcare & Life Sciences $ 2B Analytical Instruments Company Deploys Global Help Desk Using Dovetail CRM Leading Surgical Robotics Company Integrates Amdocs/Clarify with SAP Using Dovetail SDK Global Medical Devices Company...
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Permalink: Wednesday, September 03, 2008 6:10 PM
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Leading US Energy Company Deploys Custom Contract Management Application Using Dovetail SDK

Business Challenge The company needed a way of delivering Amdocs/Clarify data to users and other applications over the web. The company required custom contracts functionality for the management of PC and Printer leases. Solution The company selected Dovetail to create a framework of web-based tools that would harness the company's popular API Toolkits. The resulting product ultimately became FCFL [First Choice Foundation Library], the predecessor to Dovetail's SDK. This suite of tools enabled the company to quickly and safely develop the custom...
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Permalink: Wednesday, September 03, 2008 5:06 PM
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Major Department Store Deploys Enterprise-Wide, ITIL-Compatible Help Desk Using Dovetail CRM

Business Challenge An increase in geographically dispersed users drove a shift in IT application strategy toward web based tools. Economic hardship leading to reduced corporate revenues drove a need to reduce costs wherever possible. In order to increase enterprise efficiencies, the company launched an initiative to embrace ITIL-based processes, specifically in the enterprise-wide Help Desk. Solution The company selected the Dovetail CRM solution, based on Dovetail’s web focus for its products, rich out-of-box functionality, low cost, and the power...
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Permalink: Wednesday, September 03, 2008 5:00 PM
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Filed under case study, retail
Leading POS Systems Company Delivers Web-Based Support Using Dovetail CRM

Business Challenge The increasing global presence of the company mandated a move to web-based CRM Solution The company selected Dovetail CRM because it was the quickest, safest and most cost-effective way to achieve corporate objectives, migrating from existing Amdocs/Clarify classic clients while retaining all required functions, both out-of-box and custom-developed, as well as business rules and processes, back-end integrations, and the familiar UI. Results The company rolled out Dovetail CRM web-based access to their legacy Clarify system in...
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Permalink: Wednesday, September 03, 2008 5:00 PM
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Filed under case study, retail
Major Retailer Moves to Dovetail CRM to Achieve Desired Scalability, Reliability and Performance

Business Challenge The company experienced significant scalability, performance and reliability issues with the Amdocs/Clarify thick client. Tests confirmed the inability of the Amdocs/Clarify architecture to support anticipated growth. Solution The company elected to migrate from its heavily customized Amdocs/Clarify deployment to Dovetail CRM because analysis of the Dovetail architecture established its ability to support unlimited growth while ensuring enhanced reliability and performance. Results The company completed the migration project in...
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Permalink: Wednesday, September 03, 2008 4:56 PM
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Filed under case study, retail
Global Emergency Responder Deploys Dovetail CRM

Business Challenge Changing business needs exposed the need to move to a web-based deployment for access by non-trained, temporary users. Amdocs/Clarify was unable to deliver a suitable product. There was considerable pressure to reduce costs; moving to a web-based application would allow the organization to eliminate costly third-party applications [notably Citrix and Tuxedo] as well as the servers on which they were installed, considerably simplifying the infrastructure. Solution The complete Dovetail CRM suite of products was selected to replace...
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Permalink: Wednesday, September 03, 2008 4:52 PM
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Filed under case study, non-public
Leading Computational Fluid Dynamics Software Company Develops Custom CRM Applications Using Dovetail SDK

Business Challenge There was a “Lack of required functionality in Clarify”, and the Amdocs/Clarify development environment was difficult to work with. The company needed to move to a web-based deployment. Solution The company migrated to Dovetail CRM, including the SDK. The production-proven, high-performance APIs allowed the company to essentially develop its own, unique applications across the entire range of service and support processes and functions, all of them purely web-based and therefore easy to use and maintain. Results The company was...
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Permalink: Wednesday, September 03, 2008 4:49 PM
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Filed under case study, high tech
Leading Machine Vision Company Moves to Web-Based Deployment Using Dovetail CRM

Business Challenge The company needed to move to a web-based deployment, while protecting its investment in Amdocs/Clarify. Solution The company selected Dovetail CRM because it was the quickest, most cost-effective, and lowest risk solution available. Results The migration from Amdocs/Clarify to Dovetail CRM was accomplished in 4 man-months. The company is now able to add enhancements impossible to make in Amdocs/Clarify. The team has seen “huge productivity gains”. The entire system is now supported by Dovetail and maintenance costs have been...
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Permalink: Wednesday, September 03, 2008 4:45 PM
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Leading IT Services Company Builds Custom Logistics Solution Using Dovetail SDK

Business Challenge Business Logistics requirements cannot be met by out-of-box Amdocs/Clarify, nor can Amdocs/Clarify be easily customized to meet these requirements. Amdocs is not moving in the desired technical direction. Solution The Dovetail SDK development environment was selected because it enabled the desired custom application to be developed quickly, safely and with a minimum of custom code; out-of-box, production-proven APIs were used to deliver the major portion of desired functionality. Results The new functionality was deployed quickly...
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Permalink: Wednesday, September 03, 2008 4:41 PM
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Leading Manufacturing ERP Software Company Deploys Web-Based Support Using Dovetail CRM

Business Challenge The Company needed to move to web-based deployment. The Company needed a better development environment that matched existing staff skill sets [.NET] to ensure the ability to respond quickly to changing business needs. Solution The company selected Dovetail CRM including the SDK because it was the quickest, most cost-effective, and lowest risk solution available. Existing customer support facilities would be comprehensively available on the web, along with enhanced performance and reliability. The consistent, flexible development...
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Permalink: Wednesday, September 03, 2008 4:39 PM
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Filed under case study, high tech

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