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  • Customer Service and Support - The Forgotten Space
  • The Dovetail Story
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  • Dovetail Daily Links 2008-03-26
    Encounters With Complexity....The Problem with Process....Five Tips to Prevent IT Extinction....Lessons Learned Delivering Enterprise Software....Developing a Data Architecture Strategy
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  • Permalink: Wednesday, March 26, 2008 1:35 PM
    Posted by Dovetail Software | 0 Comments
    Filed under IT, business process, enterprise software, systems analysis, data architecture, complexity
  • Dovetail Daily Links 2008-03-21
    Tips to Avoid SOA Implementation Problems....Two reasons Why IT Projects Continue To Fail....Using Customer Service as a Branding Opportunity....The Dirty Little Secret of Enterprise Software....BEA on Event Driven Architecture Sounds a lot like EDM....
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  • Permalink: Friday, March 21, 2008 3:39 PM
    Posted by Dovetail Software | 0 Comments
    Filed under soa, IT, customer service & support, enterprise software, event driven architecture
  • Dovetail Daily Links 2008-03-19
    An Information Gap in the Digital Universe....The End of Irrational Execution....The Programmer's Bill of Rights....Seven Common Lies Told by Enterprise Software Sales People....Gartner CRM Summit 2008 Report
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  • Permalink: Wednesday, March 19, 2008 5:38 PM
    Posted by Dovetail Software | 0 Comments
    Filed under CRM, Enterprise architecture, enterprise software, data center, programming
  • Dovetail Daily Links 2007-12-28
    Working Customers...The World Bank’s Knowledge Economy Index 2007...Making Enterprise Software Sexier: Repeatable Process Without Endless Boredom...IT Analysis Paralysis...Coping with Disruptive Technology Trends...Illuminating cities: Cisco's grand ambition...
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  • Permalink: Friday, December 28, 2007 1:30 PM
    Posted by Dovetail Software | 0 Comments
    Filed under knowledge economy, enterprise software, cisco, disruptive technology, customers, IT analysis
  • Dovetail Daily Links 2007-10-31
    The Coming IT Staff Exodus...We cut staff and provide more Service...CIOs Want To Build Business Skills in IT...IT staffing time bomb set to explode in US...If It Looks Like a Cow, Swims Like a Dolphin and Quacks Like a Duck, It Must Be Enterprise Software...Training IT people on the basics of finance
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  • Permalink: Wednesday, October 31, 2007 2:30 PM
    Posted by Dovetail Software | 0 Comments
    Filed under staff time bomb, staff cuts, it exodus, business finance, enterprise software
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