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Process Makes Perfect

How wasteful is the traditional culture of IT? How can IT processes be improved? Can IT come closer to embracing principles of continuous improvement, and managing innovation?
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Permalink: Tuesday, January 22, 2008 9:30 AM
Posted by Dovetail Software | 0 Comments
Filed under innovation, IT process, agile architecture, six sigma, lean
Dovetail Daily Links 2008-01-21

Listening for Blue Oceans...Everything That Happens In The Enterprise Software Market Affects BI...How To Manage Innovation...Work less...How to Navigate the Password Jungle...Screw Metrics, Just Care
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Permalink: Monday, January 21, 2008 1:30 PM
Posted by Dovetail Software | 0 Comments
Filed under innovation, metrics, work, BI, VoC, passwords
Dovetail Daily Links 2007-12-26

The Changing Seasons of Customer Relations...India's outsourcing industry takes toll on workforce...Tech Innovation Comes to Retailing...Forrester, business rules and 2008...Technology in 2008...Create a view with a calculated column to be used in Clarify CRM and Dovetail Agent
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Permalink: Wednesday, December 26, 2007 1:30 PM
Posted by Dovetail Software | 0 Comments
Filed under technology, innovation, business rules, outsourcing, dovetail agent, customer relations
Dovetail Daily Links 2007-12-12

Contact Center Proving Ground...Are Queue Supervisors also Queue Members?...Measuring Innovation...Security must have a seat at the table...Encryption alone will not stop data leaks
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Permalink: Wednesday, December 12, 2007 1:30 PM
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Filed under innovation, security, contact center, queue supervisors, data leaks
Dovetail Daily Links 2007-12-10

Reviews...Management 2.0...Shedding light on China's underground cybercrime economy...The "Dumbing Down" of Innovation...Just how much agility can SOA (or BPM) really deliver anyway?...Inside Architecture : Get BPM into IT project funding...Inside Architecture
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Permalink: Monday, December 10, 2007 1:30 PM
Posted by Dovetail Software | 0 Comments
Filed under soa, innovation, architecture, china, reviews, management 2.0
Robert Scoble Interviews Jackie Bassett: Part Two

As the talk in last week’s videocast interview between Robert Scoble and Jackie Bassett progressed, it turned inevitably to the subject of blogging, social media, Web 2.0. CEOs want to deploy Web 2.0 tools, but need CIOs to tell them how to do it, and to explain the payoff. CEOs find it hard to analyze technological innovation without leadership and plain talk about revenues from CIOs.
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Permalink: Friday, December 07, 2007 9:30 AM
Posted by Dovetail Software | 0 Comments
Filed under Dovetail Software, innovation, CIO, social media, CEO, Robert Scoble, Jackie Bassett
Robert Scoble Interviews Jackie Bassett: Part One

Robert Scoble’s interview with Jackie Bassett last week zeroed in on the subject of CIOs and their disconnect from CEO thinking. Bassett offered her blueprint for how the CIO can take a true seat at the leadership table (with appropriate bonus packages). The 45-minute videocast deserves a transcription, and as promised yesterday we offer some highlights from the discussion here.
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Permalink: Thursday, December 06, 2007 9:30 AM
Posted by Dovetail Software | 0 Comments
Filed under innovation, CIO, CEO, alignment, Robert Scoble, Jackie Bassett, videocast
Dovetail Daily Links 2007-11-28

Innovation Is Tough...GRC is the new ROI...Top ten Information Security issues to tackle now...The Most Critical Attribute of a CIO...The Impact of Web 2.0 on Knowledge Work and Knowledge Management - Part V...lies, damn lies, and RFP responses
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Permalink: Wednesday, November 28, 2007 1:30 PM
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Filed under innovation, CIO, ROI, web knowledge, information security, rfp
Innovation Is Tough

Innovation is tough. Change is the thing we all resist, and people who say differently haven’t had their comfort zones challenged enough.
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Permalink: Wednesday, November 28, 2007 9:30 AM
Posted by Dovetail Software | 0 Comments
Filed under Web 2.0, Corporate Culture, innovation, collaboration, customer centricity
Dovetail Daily Links 2007-11-27

Innovation Is a Process...Poland Emerging As A Top Source of Engineers...Customer Loyalty, to Coin a Phrase...Protecting VoIP is not rocket science...The Impact of Web 2.0 on Knowledge Work and Knowledge Management - Part III...Using corporate portfolio management with innovation...The Web 2.0 Confusion Cycle
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Permalink: Tuesday, November 27, 2007 1:30 PM
Posted by Dovetail Software | 0 Comments
Filed under customer loyalty, Web 2.0, innovation, VoIP, portfolio management, poland

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