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Dovetail Daily Links 2008-04-14

Data Integration and the Elusive 360-Degree Customer View....Making the Most of Customer Service....Knowledge Management: A Bridge Between Customers and Companies....Architects, Who Needs Them....After EDM - The Future of Business
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Permalink: Monday, April 14, 2008 12:20 PM
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Filed under customer service & support, EDM, Enterprise architecture, knowledge management
Dovetail Daily Links 2008-03-24

There Must be 50 Ways to View Your Process....The IT Value Stack....Best Practices for Active Response Time Monitoring....Do SMEs do Knowledge Management?: Or Simply Manage what they Know?....Wring ROI out of your SOA Governance with Validation....
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Permalink: Monday, March 24, 2008 1:24 PM
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Filed under business process, km, knowledge management, monitoring, SOA governance
Dovetail Daily Links 2008-03-10

Get Off Your Fat Apps!....Is CRM Dead?....The Cost of CRM Project Failure....Part Two: When Governance and Best Practices Become Antipatterns....Knowledge Sharing in a Collaborative Business Environment....
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Permalink: Monday, March 10, 2008 4:29 PM
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Filed under application design, CRM, IT governance, km, knowledge management
Dovetail Daily Links 2008-01-29

Development Tips for Dovetail Agent....Customer Brand Managers?....SaaS Means Business-to-Business....EDM, What Customer Interaction Management Needs....Why Europe is Beating the US in SOA....KM's past, KM's Future
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Permalink: Tuesday, January 29, 2008 1:43 PM
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Filed under CRM 2.0, development tips, dovetail agent, km, knowledge management, saas, soa
Search

Software and systems are great at generating data, especially as Enterprise 2.0 turns every knowledge worker into a knowledge resource. But software and systems are not yet completely adequate to the task of codifying all thatunstructured data. Don't fire the intranet librarian just yet. Good management of the company’s internal knowledge resources is mission-critical for the success of Enterprise 2.0.
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Permalink: Friday, January 25, 2008 9:30 AM
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Filed under Enterprise 2.0, enterprise search, findability, intranet librarian, knowledge management
Business Intelligence 2008

We have written extensively about business intelligence, and the great thirst that managers have for real-time knowledge of the organization’s general and specific conditions. Gartner reports on the supply side of the game, as BI vendors consolidate, advising that the market offerings should get better because of this.
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Permalink: Wednesday, January 23, 2008 9:30 AM
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Filed under Business Intelligence, consolidation, knowledge management, vendors
Mashups Gain in Stature

The utility of the mashup has brought it to the forefront in enterprise thinking as a way to compile information, and new data shows that enterprise spending plans include mashup development now more than ever.
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Permalink: Friday, January 18, 2008 9:30 AM
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Filed under collaboration, Dovetail Software, knowledge management, mashup
The Coming Workforce

The changing shape of the workforce, as the boomers approach retirement, and as “digital natives” approach entry, is foreshadowed by some of the problems currently facing IT staffs in schools, as students find ways of getting the day’s tasks done that doesn’t fit the infrastructure provided.
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Permalink: Thursday, January 10, 2008 9:30 AM
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Filed under IT workforce, ITtoolbox, knowledge management, learning company, tacit knowledge
Fluid Knowledge and People Connections

The social computing systems of Web 2.0 have demonstrated – and have proven by delivery of results – entirely new organizing principles for both knowledge and execution. What will happen as these principles are laid against legacy principles of control and planning?
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Permalink: Monday, December 03, 2007 9:30 AM
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Filed under connections, Enterprise 2.0, knowledge management, social network, Web 2.0
Knowledge Changes with Context

Will humans tag all knowledge with metadata themselves, or will they be crafty enough to pass the job to robots? Will knowledge management survive the superior knowledge generated on the fly by Web 2.0 social networking tools? Will any traditional hierarchy survive Web 2.0? You'd better read on.
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Permalink: Friday, November 30, 2007 9:30 AM
Posted by Dovetail Software | 4 Comments
Filed under context, crowdsourcing, knowledge management, metadata, social networking, tagging, trust

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