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Dovetail Links 2009-02-01

Social Networking, ROI, Pricing Among '09 CRM Trends....Customer Data: It's Not the Data - It's How You Use It....Master Data Management Market Trends and Expert Forecasts for 2009....SOA Testing Best Practices: Complete, Collaborative, and Continuous....BI Continues to Move Closer to Business
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Permalink: Sunday, February 01, 2009 8:19 PM
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Filed under soa, MDM, customer data, master data management, BI, CRM 2009
Dovetail Links 2008-10-04

Customer vs. Company, With Call Centers in the Middle....How to Know Customers' Needs Before They Do....First Steps To and Beyond Operational Business Intelligence....Hidden Business Rule Example....The Four Processes of SOA Governance
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Permalink: Saturday, October 04, 2008 6:50 PM
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Filed under Business Intelligence, business rules, master data management, call centers, SOA governance
Dovetail Daily Links 2007-11-15

Marketing Still Smells Bad to CIOs....Will Customer Complaints Bring Call Centers Back to the US?....Customer data basis for CRM with MDM....Benefits Monitoring - The Missing Ingredient....Enterprise Architecture Benefit Analysis using Applied Information Economics....Creating joined-up solutions
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Permalink: Thursday, November 15, 2007 2:30 PM
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Filed under CRM, Enterprise architecture, call center, MDM, master data management, applied information economics, benefits monitoring, IT portfolio management
Healthcare Customer Service

The healthcare profession, as we reported recently, has found a natural interest in the principles and the technologies of CRM. The human element is coming back into the CRM equation, in hospitals as it already is in contact centers.
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Permalink: Tuesday, September 04, 2007 3:54 PM
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Filed under Dovetail CRM, mobile CRM, contact center, MDM, master data management, healthcare CRM
Daily Dovetail Links 2007-08-31

Business Intelligence Now....Indian Outsourcers Fear Subprime Ripple Effect....Search Converging with Business Intelligence....Tackling Mounting Pharma Regulations With Master Data Management....Gartner Navigates 'The Client-Driven World'....10 Essential Windows Tools for the Mac (That I Am Keeping)....PM Tools - The Failure Stopwatch....
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Permalink: Friday, August 31, 2007 10:01 AM
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Filed under Business Intelligence, outsourcing, enterprise search, customer centricity, master data management, failure learning
Daily Dovetail Links 2007-08-29

Services Consume Architecture....Business intelligence: The next frontier....SaaS Best Practices, Part 1: Implementation Checklist....Burton cautions architects on SaaS....How to design and bullet-proof a master data management program....corporate performance management best practices....CRM will disappoint without an honest self-assessment
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Permalink: Wednesday, August 29, 2007 10:03 AM
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Filed under CRM, saas, Business Intelligence, Services, corporate performance management, master data management

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