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Dovetail Links 2008-09-21

Technologies for Improving Customer Experience....The Revolution in CRM Architectures and Technology....CRM and BPM Come Together at Gartner Summit....There’s More Than One Way to Customer Experience Success (In Fact, Here’s 7)....Clarifying the Concept of Metadata
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Permalink: Sunday, September 21, 2008 4:14 PM
Posted by Dovetail Software | 0 Comments
Filed under CRM, customer service & support, metadata, BPM, Gartner, customer experience
Knowledge Changes with Context

Will humans tag all knowledge with metadata themselves, or will they be crafty enough to pass the job to robots? Will knowledge management survive the superior knowledge generated on the fly by Web 2.0 social networking tools? Will any traditional hierarchy survive Web 2.0? You'd better read on.
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Permalink: Friday, November 30, 2007 9:30 AM
Posted by Dovetail Software | 4 Comments
Filed under social networking, knowledge management, metadata, crowdsourcing, trust, context, tagging
Daily Dovetail Links 2007-05-08

The Shortage of Clean Data....The wealth of networks....The Disconnect between KM 1.0 and KM 2.0....Finding what you want on the intranet....Libraries in the age of social knowledge....Enterprise 2.0 as a corporate culture catalyst....Solution Domain Architecture
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Permalink: Tuesday, May 08, 2007 11:13 AM
Posted by admin | 0 Comments
Filed under knowledge management, metadata, network effect, Enterprise 2.0, solution domain
Daily Dovetail Links 2007-02-06

Clarify plus Dovetail equals IT Heroes . . . . CRM Technology Improves Customer Relations Through Contract Management . . . . Trial Period Travails . . . . A review of knowledge management tools & techniques . . . . Capturing Intellectual Capital in Metadata . . . . Explode Your Sales with 3 Open Source CRM Tools
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Permalink: Tuesday, February 06, 2007 8:39 AM
Posted by editor | 0 Comments
Filed under CRM, Dovetail, Clarify, Customer Service and Support, CS&S, Customer Relationship Management, knowledge management, metadata

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