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Dovetail Daily Links 2008-01-03

Business Intelligence Still Key...Measuring Risk in Application Portfolio Management...Tools To Improve First Call Resolution...Report: Identity Theft Worse in 2008...Customer Centric or Servant?...Concerns About Security of Virtual Environments
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Permalink: Thursday, January 03, 2008 1:30 PM
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Filed under Business Intelligence, security, portfolio management, customer centrics, identity theft, call resolution
Dovetail Daily Links 2007-11-27

Innovation Is a Process...Poland Emerging As A Top Source of Engineers...Customer Loyalty, to Coin a Phrase...Protecting VoIP is not rocket science...The Impact of Web 2.0 on Knowledge Work and Knowledge Management - Part III...Using corporate portfolio management with innovation...The Web 2.0 Confusion Cycle
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Permalink: Tuesday, November 27, 2007 1:30 PM
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Filed under customer loyalty, Web 2.0, innovation, VoIP, portfolio management, poland
Dovetail Daily Links 2007-10-22

Product Comes from Process....What Does Unified Communications Mean for Business?....10 signs that you need Portfolio Management....Anonymous "good samaritans" produce Wikipedia's best content, says study....Is CIO a good resume builder for CxO advancement?....IT and Wal-Mart's Meta-Story

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Permalink: Monday, October 22, 2007 2:30 PM
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Filed under Dovetail Software, CIO, portfolio management, Wal-Mart, wikipedia
Elusive ROI

For all the fiscal controls and budgetary processes that govern the life of the enterprise, it often seems as if most of the business is being run on instinct, and the known and projected values of each project in play are far away from any spreadsheet.
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Permalink: Thursday, October 18, 2007 10:29 AM
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Filed under Project Management, portfolio management, IT Assets, ROI, alignment, valuation
Daily Dovetail Links 2007-08-27

Agile Process Agile Product....New Malware discoveries up over 25000%!!....VOIP Security Requires Layered Approach, Experts Say....Office Business Applications + Open XML File Formats....IT departments don’t have time for SOA....No time for SOA?....Get Ready For the Digital Client
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Permalink: Monday, August 27, 2007 12:46 PM
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Filed under CRM, IT, Web 2.0, security, VoIP, OBA, portfolio management, malware
Daily Dovetail Links 2007-08-21

Healthcare CRM....Hidden Costs of TJX Breach Starting to Surface....CRM Execs: Where Is the Industry Headed?....portfolio management....IT performance measurement....Will CIO's value a IT knowledge network?
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Permalink: Tuesday, August 21, 2007 11:48 AM
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Filed under CRM, knowledge network, security, Enterprise architecture, portfolio management, IT performance measurement
Daily Dovetail Links 2007-07-31

Scalability....Flash drives....Future iPhones could share data over non-GSM channels....New NCR Machines May Shorten Teller Lines....Making Phone Systems More Human....next-generation multicore apps....SOA Governance and IT Portfolio Management
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Permalink: Tuesday, July 31, 2007 11:26 AM
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Filed under soa, software development, Governance, portfolio management, customer self service, storage, data transfer
Daily Dovetail Links 2007-07-10

Integration Is Hard Except with Dovetail....Breadth-first IT management....Rogue IT and Magic Wands....Mashup Ubiquity....SOA Benefits....integration-as-a-service....REST-style architecture in the real world
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Permalink: Tuesday, July 10, 2007 10:59 AM
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Filed under soa, integration, rest, mashups, IT management, portfolio management
Daily Dovetail Links 2007-06-29

Enterprise 2.0: Start Small, Build on Success....Improving the Call Center Experience....Connectivity Trumps Productivity....The Portfolio View of GE....Google offers clear path off Exchange, Notes, etc. to GMail....IBM Hunts for Ways To Trim the Fat....An SOA built without Web services!....Agility is Global....From Architect to CIO
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Permalink: Friday, June 29, 2007 10:54 AM
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Filed under soa, Agility, Enterprise architecture, IT management, lean development, contact center, portfolio management
Dovetail Daily Links 2007-06-28

Collaboration Culture and Tools....IT Governance – Solutions Enabler....innovation as part of resource allocation....Where is IT going?....Building a Better BI Competency Center....Corporate Portfolio Management first priority at Citigroup....Taking Corporate Portfolio Management beyond IT
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Permalink: Wednesday, June 27, 2007 10:11 PM
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Filed under Business Intelligence, Governance, innovation, IT strategy, portfolio management, resource allocation

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