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Dovetail Daily Links 2008-01-29

Development Tips for Dovetail Agent....Customer Brand Managers?....SaaS Means Business-to-Business....EDM, What Customer Interaction Management Needs....Why Europe is Beating the US in SOA....KM's past, KM's Future
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Permalink: Tuesday, January 29, 2008 1:43 PM
Posted by admin | 0 Comments
Filed under soa, saas, knowledge management, km, CRM 2.0, dovetail agent, development tips
Software as a Dis-Service?

There should really be little surprise to encounter the drawbacks that are intrinsic to SaaS, and obvious from an initial appraisal: the deployment depends on the uptime of the service provider, and when the system goes down, in-house IT is powerless even to give assurances or estimates; data security is the other obvious area of concern, but less obvious to any except IT perhaps is the underlying structure of the organization’s data, and the question of how amenable to hosted processing it is.
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Permalink: Tuesday, September 11, 2007 6:20 PM
Posted by Dovetail Software | 0 Comments
Filed under saas, ITtoolbox, Business Intelligence, Dovetail CRM, architecture, Clarify CRM
Daily Dovetail Links 2007-09-11

Hospitals Learn CRM Pitfalls....Fear Factor: Business Intelligence as a Hosted Service....Software as a disservice: Why you can't always rely on SaaS....Are you 'HIPAA Compliant'?....IT entrenches misalignment....Effectiveness vs. Alignment....Avoiding the Alignment Trap in IT
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Permalink: Tuesday, September 11, 2007 12:20 PM
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Filed under saas, Business Intelligence, Dovetail CRM, healthcare CRM, hipaa, IT alignment, IT effectiveness
Daily Dovetail Links 2007-09-07

Amdocs Clarify Dashboard Tutorial....Avoiding Mistakes in Outsourcing Relationships....Learning From Failure - Models for Failure....If Office 2.0 all about scalability then GOOG has already won....vendor relationship management?....CRM's Expanding Horizon....Two Great Ways to Get Your Customers Working for YOU!
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Permalink: Friday, September 07, 2007 11:00 AM
Posted by Dovetail Software | 0 Comments
Filed under CRM, Clarify, saas, software development, outsourcing, dashboards, customer collaboration
Careful With That SaaS

Despite being the ugly duckling of today’s acronyms, SaaS holds tremendous promise for enterprise evolution, but perhaps only when deployed in conformance with ongoing architectural development.
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Permalink: Wednesday, August 29, 2007 4:54 PM
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Filed under soa, saas, ITtoolbox, Enterprise architecture, Clarify CRM, Dovetail Web services
Daily Dovetail Links 2007-08-29

Services Consume Architecture....Business intelligence: The next frontier....SaaS Best Practices, Part 1: Implementation Checklist....Burton cautions architects on SaaS....How to design and bullet-proof a master data management program....corporate performance management best practices....CRM will disappoint without an honest self-assessment
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Permalink: Wednesday, August 29, 2007 10:03 AM
Posted by Dovetail Software | 0 Comments
Filed under CRM, saas, Business Intelligence, Services, corporate performance management, master data management
The Risk of SaaS in CRM

The debate continues about the relative values of on-demand versus on-premise CRM solutions. Concerns about hosted services hinge on security and integration, with also the fear of vendor lock-in. and IT lock-out.
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Permalink: Wednesday, August 22, 2007 3:54 PM
Posted by Dovetail Software | 0 Comments
Filed under Amdocs Clarify, saas, integration, Dovetail CRM, SFA, on premise, on demand
Daily Dovetail Links 2007-05-25

IT - Identify the Stakeholders....CRM at the BBC....Embedding Silverlight Videos in Community Server....Garlik applies Semantic technology to consumer data....IT spending: March ‘air pocket’ or something worse?....The end of Salesforce.com....Annus Mirabilis
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Permalink: Friday, May 25, 2007 10:26 AM
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Filed under CRM, saas, IT, silverlight, Semantic technology
Services By Any Other Name

Business people don't understand service oriented architecture very well, although they grasp services readily enough. Maybe one way for IT to explain SOA to them is to call it the same as SaaS, except on the local network instead of through the Web? Maybe. There are other ways to introduce it to the enterprise however...
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Permalink: Monday, April 16, 2007 4:28 PM
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Filed under soa, saas, IT, Services, business processes
Daily Dovetail Links 2007-03-02

The power of Google widgets . . . .SaaS traps . . . .CRM and daylight savings time . . . .CRM with teeth . . . .Microsoft's CRM moves into SaaS market
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Permalink: Friday, March 02, 2007 9:00 AM
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Filed under CRM, saas, Google, widgets
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