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Dovetail Links 2009-02-01

Social Networking, ROI, Pricing Among '09 CRM Trends....Customer Data: It's Not the Data - It's How You Use It....Master Data Management Market Trends and Expert Forecasts for 2009....SOA Testing Best Practices: Complete, Collaborative, and Continuous....BI Continues to Move Closer to Business
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Permalink: Sunday, February 01, 2009 8:19 PM
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Filed under soa, MDM, customer data, master data management, BI, CRM 2009
Dovetail Links 2008-10-26

Business Intelligence: Data Users Supply the Brains....Can I Please Speak with a Live Agent?....Why Talking To Your Customers Is Ruining Your Business....Are Your Live Agents Helping or Hurting You with Customers?....SOA Performance Shouldn’t Sentence You to Re-living "Groundhog Day"

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Permalink: Sunday, October 26, 2008 7:27 PM
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Filed under soa, customer service & support, Business Intelligence
Dovetail Links 2008-08-01

Customer Feedback: Mind if I Ask You a Few Questions?....Customer Service: 10 Ways to Lose Customers and Alienate People....Enterprise Service Busted?....How to use ESBs for SOA....Making Sense of Analytical Applications

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Permalink: Friday, August 01, 2008 4:53 PM
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Filed under soa, customer service & support, ESB
Dovetail Links 2008-06-13

Cutting Through the Business-Critical Information Fog "Organizations are benefiting from increasingly employing analytics and business intelligence tools, which rapidly update decision makers on issues and how they impact a company's overall compliance or risk activities." ....The Mainframe is Not Evil, But COBOL is.. "Large enterprises love their mainframes but wrongly assume that they still need to keep COBOL on life support. Haven't they realized that they can continue maintaining their enterprise applications by extending their functionality by leveraging Java? Java has a special co-processor that makes it run lightning fast on the mainframe and enterprises who aren't using this technology are just dumb."

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Permalink: Friday, June 13, 2008 8:18 AM
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Filed under soa, customer service & support, Business Intelligence, JAVA, COBOL, enterprise architect
Dovetail Links 2008-05-21

Amdocs and IBM Team to Offer Open, Standards-Based Service....What Does it Really Cost to Acquire or Lose a Customer?....Enterprise Library 4.0 Released....Breakthroughs in Analytics, Part 1
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Permalink: Wednesday, May 21, 2008 3:48 PM
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Filed under soa, customer service & support, analytics, IBM, WOA
Dovetail Daily Links 2008-04-18

The Future Customer-Centric Organization: Best Practice and New Strategies for Improving Customer Service....Comparing Application Management and Traditional Systems Management....Are SOA-related Business Concerns Outside the IT "Comfort Zone?"....A New Iron Triangle - IT At the Intersection of Buyers and Users....Alignment of Business and IT through Cost Estimation, Part I
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Permalink: Friday, April 18, 2008 3:33 PM
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Filed under soa, IT, customer service & support, IT alignment, application management
Dovetail Daily Links 2008-04-17

ERP Implementation Surprises and How To Deal With Them....Thought Leadership Grows Around Advancing ‘WOA Plus SOA’ as Enterprise-cloud Duo....Business Systems for a Faster, Flatter World....How To Choose Among The Four Bright Lights Of BI....Marketers Missing the Boat on Customer Data
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Permalink: Thursday, April 17, 2008 12:15 PM
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Filed under soa, erp, customer data, BI, WOA
Dovetail Daily Links 2008-04-15

Enterprise Architecture, Whiteboards and Bad Project Management....Breaking the SOA Logjam....Guerrilla IT: How to Stop Worrying and Learn to Love Your Superusers....No Wonder No One Wants a Job in IT....Some Advice on Visual BI
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Permalink: Tuesday, April 15, 2008 2:05 PM
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Filed under soa, IT, Enterprise architecture, BI
Dovetail Daily Links 2008-04-11

Amdocs Buys Jacobs Rimell.....After EDM - Some Thoughts on Technology....10 Tips for Getting Started with SOA....Rewards? Experience? Loyalty? EDM!....Questioning IT
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Permalink: Friday, April 11, 2008 2:10 PM
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Filed under soa, IT, enterprise decision management, EDM
Dovetail Daily Links 2008-04-10

The Burdensome Costs of Customer Justice....IT is Transforming Itself from a Manufacturing to a Service Industry....5 reasons IT is Soooo Slowwww....What's New about SOA?....Companies Want to Fix CRM Mistakes in 2008
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Permalink: Thursday, April 10, 2008 2:21 PM
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Filed under CRM, soa, customer service & support, IT alignment

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