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Dovetail Daily Links 2008-01-15

Telepresence and Cisco...Why Microsoft Is Acquiring FAST...Accountability, Monitoring...Brands Tap Into Social Networking...Maintenance – Letting Go of the M Word...What does “Enterprise” mean in Enterprise Decision Management?
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Permalink: Tuesday, January 15, 2008 1:30 PM
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Filed under social networking, Microsoft, enterprise decision management, cisco, telepresence, brands, maintenance, monitoring, FAST
Dovetail Daily Links 2007-12-27

Full Customer Relationships...Employers to Use Wiki's, Blogs and Social Networking to Engage Staff...Does your organization trust you to collaborate?...Reality mining and your cell phone...Why do we hate process?...Why do we hate process so much anyways?
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Permalink: Thursday, December 27, 2007 1:30 PM
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Filed under Wiki, social networking, collaboration, customer relationship, process, reality mining
Knowledge Changes with Context

Will humans tag all knowledge with metadata themselves, or will they be crafty enough to pass the job to robots? Will knowledge management survive the superior knowledge generated on the fly by Web 2.0 social networking tools? Will any traditional hierarchy survive Web 2.0? You'd better read on.
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Permalink: Friday, November 30, 2007 9:30 AM
Posted by Dovetail Software | 4 Comments
Filed under social networking, knowledge management, metadata, crowdsourcing, trust, context, tagging
Everything is 2.0

The changing landscape of CRM software, with its recent vendor offerings designed for two-way customer participation and social networking, supplies an additional argument – or headache – for IT to integrate Enterprise 2.0 into its development path.
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Permalink: Wednesday, November 07, 2007 10:30 AM
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Filed under CRM, convergence, social networking, Enterprise 2.0, contact center, Sales 2.0
Dovetail Daily Links 2007-10-12

The Highest Tech: Humans....Security spending soars ....Core Web Technologies (HTML, CSS, Scripts) Are Notoriously Unproductive ....Collaboration isn’t always easy ....Mobile CRM goes direct to sales force at DirectTV....Are you willing to pay more for a green tech supplier?....Green IT: Fatigue setting in already?....Social Networking: Who Really Owns Customer Data?
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Permalink: Friday, October 12, 2007 2:30 PM
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Filed under CRM, Dovetail, Web 2.0, AJAX, social networking, green IT, Gartner conference, Rackspace
Dovetail Daily Links 2007-10-09

The ROI of Knowledge.....Microsoft's HealthVault Lets Consumers Stash Vital Records Online....Steve Ballmer still doesn’t understand social networking....Building a Culture of Collaboration....A CRM business case can ensure success post-implementation....What an Enterprise Architect needs to know....Pay attention to GRC
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Permalink: Tuesday, October 09, 2007 3:12 PM
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Filed under CRM, Dovetail, Web 2.0, b2b, social networking, knowledge management, Microsoft, collaboration, Enterprise architecture, ROI
Accidental Collaboration

Across the Web recently industry analyst James Governor presented a case for Twitter as an enterprise tool. It's easy to disparage Twitter as a fragmenter of focus and a disrupter of time; many of its users would agree with you, but they would also claim that the platform is a landmark innovation in collaboration method.
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Permalink: Tuesday, October 09, 2007 11:40 AM
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Filed under social networking, collaboration, rss feed, james mcgovern, online education, twitter, redmonk, enterprise communications
Dovetail Daily Links 2007-10-08

The ROI of Collaboration....What is Enterprise 2.0? … Just ask Charlie....How Do You Measure Engagement?....Online Communities / Social Networking and CRM....The Road to Dell: Part One....A Model for Software Innovation....Commenting further on ROI and Social Computing
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Permalink: Monday, October 08, 2007 3:30 PM
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Filed under CRM, Dovetail, APIs, Dell, social networking, Enterprise 2.0, IBM, social computing, ROI
Daily Dovetail Links 2007-09-27

The Right Way To Do Innovation....SOA for Dummies....Gartner Says 40 Per Cent of Existing Enterprise Architecture Programmes Will be Stopped by 2010 Due To Poor Execution....Some Enterprisey Uses Cases for Twitter....The Future of Online Education....Architecture tweets? arch.icio.us? ArchMoodle?....Want to Continue Wasting Your Money? - Keep on Blocking Social Software behind the Firewall!
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Permalink: Thursday, September 27, 2007 11:30 AM
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Filed under soa, Web 2.0, social networking, innovation, collaboration, security, Enterprise architecture
Daily Dovetail Links 2007-09-20

Evolving IT....Using Pligg at Work as an easy Corporate Web 2.0 site....Is Social Networking Good for the WorkPlace?....Web 2.0 takes center stage at Gartner CRM Summit....The root of all evil....The SOA Gamble: One In Three Companies Are Disappointed, Survey Finds....Gartner: Don't focus on CRM failure
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Permalink: Thursday, September 20, 2007 7:00 AM
Posted by Dovetail Software | 0 Comments
Filed under CRM, Dovetail Software, Clarify, soa, Web 2.0, social networking, collaboration, Gartner

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